Hilary Rosales
Palmdale
Summary
Proven Medical Assistant with a track record of enhancing patient care at Total Care Medical Clinic. Excelled in phlebotomy and HIPAA compliance, boosting efficiency by streamlining processes. Skilled in both direct patient care and administrative tasks, demonstrating exceptional customer service and medical terminology knowledge. Fluent in Spanish, adept at improving patient communication and satisfaction.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Total Care Medical Clinic
03.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
Warehouse Worker
Lake Shore Learning
08.2021 - 02.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns.
- Increased efficiency by streamlining data entry processes and implementing time-saving shortcuts.
Cook
Little Caesars
01.2021 - 11.2021
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Prepared and served various food items
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
Medical Assistant
UEI College
Gardena, CA02-2023
High School Diploma -
Animo Pat Brown
Los Angeles, CA06-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- CPR
- Laboratory specimen collection
- Insurance verification
- Appointment setting
- Maintaining confidentiality
- First aid
- Medical supply inventory
- Equipment sterilization
- Fluent in [spanish]
- Payment collection
- Medical billing and coding
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
Total Care Medical Clinic
03.2023 - Current
Warehouse Worker
Lake Shore Learning
08.2021 - 02.2022
Cook
Little Caesars
01.2021 - 11.2021
Medical Assistant
UEI College
High School Diploma -
Animo Pat Brown
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