Hilary Parcey
Summary
Customer-focused professional with a proven track record of resolving issues promptly, maintaining high levels of customer satisfaction. Skilled in communication, empathy, and conflict resolution to build strong relationships and foster loyalty. Experienced in service solutions, problem-solving, and effective team collaboration to achieve results efficiently and adapt to changing needs. Recognized for reliability, proactive approach, and dedication to meeting customer and organizational goals.
Overview
26
26
years of professional experience
Work History
Real Estate Agent
Remax Crown Realty
05.2016 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
Educational Assistant
District School Board Ontario North East
02.2023 - 06.2025
- Supported classroom activities, enhancing student engagement and learning outcomes.
- Assisted teachers in preparing instructional materials and resources for diverse learning needs.
- Collaborated with educators to develop individualized education plans (IEPs) for students requiring additional support.
- Monitored student progress, providing feedback to teachers on academic performance and behavioral issues.
- Implemented classroom management strategies to create a positive learning environment conducive to student growth.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
Store Manager
Le Chateau
02.1999 - 12.2013
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Ontario College Diploma - Fashion Management
George Brown College
Toronto, ON05.2004
Skills
- Client Management
- Strong Organizational Skills
- Work Well Independently
- Excellent Teamwork
- Customer Service
- Office Reception
- Administrative Support
- Time Management
- Outstanding Communication Skills
- Positive and Friendly
- Contract Negotiation
- Client Needs Assessment
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Educational Assistant
District School Board Ontario North East
02.2023 - 06.2025
Real Estate Agent
Remax Crown Realty
05.2016 - Current
Store Manager
Le Chateau
02.1999 - 12.2013
Ontario College Diploma - Fashion Management
George Brown College
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