Hilary Mikus
Pickering
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production Assistant
Origin Films
Toronto, Canada
07.2024 - 09.2024
- Supported post-production activities, including footage organization and logging
- Facilitated clear communication between departments, ensuring smooth production operations.
- Took and redirected phone calls, answered emails, scheduled meetings and communicated between executives and producers
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
Studio Manager
Dance Life X
Toronto, Canada
01.2021 - 08.2024
- Verified the organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Served as liaison between creative teams and clients, facilitating clear communication channels to achieve desired results efficiently.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Research Assistant
Wilfrid Laurier University
Toronto, Canada
04.2024 - 06.2024
- Assisted in the preparation, finalization, and filing of legal documents
- Performed legal and policy research using various sources such as Westlaw, Lexis-Nexis, and Legisnet, bill status, statutory retrieval, and library sources
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
Sales Associate
Indigo Books & Music Inc.
Toronto, Canada
09.2023 - 12.2023
- Processed sales transactions and maintained accurate cash handling
- Provided customer assistance by answering inquiries, locating items and providing product information
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
Front Desk Receptionist
DanceLifeX
Toronto, Canada
11.2020 - 12.2021
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Server/Hostess
The Irish Harp Pub
Niagara-on-the-Lake, Canada
01.2020 - 05.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Laura Secord Secondary School
St. Catharines, ONBachelor's Degree - Acting for Film
Toronto Film School
Toronto, ON04.2021
Bachelor Of Arts - Criminology/Psychology
Wilfrid Laurier University
Waterloo, ON04.2018
Diploma -
Wilfrid Laurier University
Waterloo, ON08.2012
Skills
- Customer Relationship Management
- Problem-solving skills
- Scheduling Coordination
- Partnership Development
- Creative Direction
- Production Workflow
- Process Improvement
- Teamwork and Collaboration
Certification
- UN Sustainable Development, 01/01/23
- Smart Serve, 01/01/23
Willingtorelocate
- Toronto, ON
- Scarborough, ON
Languages
English
Native or Bilingual
Timeline
Production Assistant
Origin Films
07.2024 - 09.2024
Research Assistant
Wilfrid Laurier University
04.2024 - 06.2024
Sales Associate
Indigo Books & Music Inc.
09.2023 - 12.2023
Studio Manager
Dance Life X
01.2021 - 08.2024
Front Desk Receptionist
DanceLifeX
11.2020 - 12.2021
Server/Hostess
The Irish Harp Pub
01.2020 - 05.2020
Bachelor's Degree - Acting for Film
Toronto Film School
Bachelor Of Arts - Criminology/Psychology
Wilfrid Laurier University
Diploma -
Wilfrid Laurier University
High School Diploma -
Laura Secord Secondary School