Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hilary Maureira

Barrie

Summary

Dedicated healthcare professional with a successful history in personal support role and customer service. Known for providing compassionate care and effectively managing daily responsibilities. Emphasis on teamwork and flexibility to meet evolving needs, ensuring dependable support and continual success in healthcare.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Home Support Worker

Care Partners
08.2023 - Current
  • Developed trusting relationships with clients, establishing rapport and open communication.
  • Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
  • Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
  • Assisted disabled clients to support independence and well-being.
  • Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.

PSW Student

IOOF Seniors Homes
10.2024 - 02.2025
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Team Leader

Booster Juice
04.2022 - 02.2023
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Maximized efficiency by removing safety hazards and debris from work areas.

Soft Goods Associate

Giant Tiger
01.2021 - 03.2022
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Front End Associate

Macdonald's
06.2019 - 12.2019
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Facilitated cash, check and credit transactions on cash register with 98% accuracy.
  • Operated POS to process customer orders.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.

Education

Personal Support Worker

Georgian College of Applied Arts And Technology
Barrie
04-2025

High School Diploma -

Madonna Catholic Secondary School
Toronto, ON
06.2015

Skills

  • Basic Computer Skills
  • Basic Math Skills
  • Active Listening
  • Palliative care
  • Managing Multiple Tasks
  • Critical Thinking
  • Attention to Detail
  • Compassionate care

Certification

  • Action First Aid - BLS CPR-C
  • Certified Personal Support Worker

Timeline

PSW Student

IOOF Seniors Homes
10.2024 - 02.2025

Home Support Worker

Care Partners
08.2023 - Current

Team Leader

Booster Juice
04.2022 - 02.2023

Soft Goods Associate

Giant Tiger
01.2021 - 03.2022

Front End Associate

Macdonald's
06.2019 - 12.2019

Personal Support Worker

Georgian College of Applied Arts And Technology

High School Diploma -

Madonna Catholic Secondary School

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Hilary Maureira