Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hilary Friesen

Chilliwack

Summary

Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.

Overview

42
42
years of professional experience

Work History

Regional Manager

Dentalcorp Health Services
05.2005 - Current
  • Supervised staff to optimize initiatives and productivity.
  • Assisted in optimizing production opportunities by recruiting top talent.
  • Defined clear goals and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established and maintained operational standards for up to 22 locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Forecasted sales and established processes to achieve productivity goals and related metrics.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
  • Developed promotional plans to complement initiatives and goals.
  • Introduced cost-saving initiatives to reduce losses and increase EBITDA.
  • Coordinated with other Regional Managers to actualize performance improvement strategies.
  • Generated financial and operational reports to assist management with business strategy.
  • Modeled best practices for training initiatives and clinic systems & protocols.

Franchisee

The Body Shop
10.1991 - 12.2004
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Interacted well with customers to build connections and nurture relationships.

Buyer - Health & Beauty Aids/Pharmacy

Overwaitea Food Group - Save On Foods
06.1981 - 08.1990
  • Maintained complete documentation and records of all purchasing activities.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Managed and maintained purchase orders and invoices.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Researched and identified new suppliers and vendors.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.

Education

BBA - Liberal And Business Studies

Simon Fraser University
Burnaby, BC
04.2006

Associate of Science - Upgrading Academic And Career Entry

University of The Fraser Valley
Abbotsford, BC
12.2003

Skills

  • Operational Management
  • Order Management
  • Sales and Marketing Strategies
  • Business Development and Planning
  • Performance Management
  • Personnel Oversight
  • Staff Management
  • Sales Development

Timeline

Regional Manager

Dentalcorp Health Services
05.2005 - Current

Franchisee

The Body Shop
10.1991 - 12.2004

Buyer - Health & Beauty Aids/Pharmacy

Overwaitea Food Group - Save On Foods
06.1981 - 08.1990

BBA - Liberal And Business Studies

Simon Fraser University

Associate of Science - Upgrading Academic And Career Entry

University of The Fraser Valley

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Hilary Friesen