Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hilary Doyle

Summary

Always buzzing with energy and up for any challenge, I bring a contagious passion to everything I do. A problem-solving whiz, I love brainstorming creative solutions and delivering positive outcomes. Whether it's building rock-solid connections with customers and colleagues or juggling a bunch of exciting projects, I thrive on the hustle! I'm all about taking calculated risks and embracing fresh ideas, with a knack for listening and communicating that keeps things lively, whether in writing or chatting up a storm.

Overview

9
9
years of professional experience

Work History

New Business Processing Lead

Munn Insurance
11.2021 - Current
  • Proficient in using multiple computer systems, applications, and databases.
  • Conducted accurate data entry from source documents and promptly resolved inaccuracies through thorough investigations.
  • Identified and implemented process improvements to enhance workflow efficiency while maintaining accuracy.
  • Trained new team members in company policies and procedures, guiding problem resolution.
  • Evaluated team performance, providing regular feedback to optimize productivity.
  • Monitored data processing activities to ensure accuracy, generating detailed reports on status and issues.
  • Collaborated with management to develop long-term improvement strategies for the processing department.

Personal Lines Insurance Agent

Johnson Insurance Inc
10.2015 - 02.2021
  • Provided timely and accurate responses to customer inquiries on policies, procedures, and coverage, ensuring client satisfaction.
  • Determined appropriate coverage levels and processed applications, renewals, cancellations, endorsements, and changes.
  • Identified upselling and cross-selling opportunities through proactive customer engagement.
  • Stayed updated on industry regulations and completed continuing education on products.
  • Efficiently resolved customer complaints, maintaining excellent relations and documenting interactions.
  • Collaborated with underwriting and billing departments to swiftly resolve customer issues.

Travel Insurance Agent

RSA Travel Insurance
09.2016 - 01.2020
  • Engaged with clients across Canada by phone, using active listening to provide exceptional service and resolution.
  • Evaluated customer needs to recommend suitable insurance plans and underwrite policies based on requested coverage.
  • Ensured policy requirements, including medical exams and forms, were completed.
  • Proficiently used multiple software systems to accurately process payments for policy premiums and related fees.

Education

Certificate of Technical Studies - Performing Arts Careers

George Brown College
Toronto, ON
04.1999

Skills

    Creativity and Innovation

    Teamwork and Collaboration

    Leadership and Engagement

    Delegation and Empowerment

    Perseverance and Motivation

    Confidence and Communication

Timeline

New Business Processing Lead

Munn Insurance
11.2021 - Current

Travel Insurance Agent

RSA Travel Insurance
09.2016 - 01.2020

Personal Lines Insurance Agent

Johnson Insurance Inc
10.2015 - 02.2021

Certificate of Technical Studies - Performing Arts Careers

George Brown College
Hilary Doyle