Hilary Davidson-Sparks
Victoria
Summary
Dynamic Regional Operations Manager with a proven track record at CDm2 Lightworks, excelling in operational efficiency cross territorially and strategic planning. Enhanced customer satisfaction through outstanding communication and problem-solving skills, driving revenue growth and optimizing processes. Cultivated strong vendor relations, achieving significant cost reductions while fostering a collaborative team environment.
Overview
22
22
years of professional experience
Work History
Regional Operations Manager
CDm2 Lightworks
09.2019 - Current
- Coordinated with Directors and Principals as well as other Managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Streamlined regional operations by implementing efficient processes and procedures.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Developed strong relationships with key stakeholders, ensuring continued business success.
- Established performance goals for each department, monitoring progress towards objectives on a regular basis.
- Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.
- Negotiated with vendors to improve supply chain efficiency, ensuring timely delivery of products and services.
- Led training and development initiatives, enhancing skills and competencies of regional staff.
- Drove revenue growth in region by identifying and capitalizing on new market opportunities.
- Improved customer satisfaction across region, implementing customer service training for frontline staff.
- Developed and executed strategic plans to expand company's footprint in underperforming markets.
- Enhanced communication and collaboration between regional teams, resulting in more cohesive and effective operations.
- Fostered culture of continuous improvement, encouraging team members to innovate and optimize processes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Principal Director
SMD Contracting
07.2003 - 06.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Expanded business into new markets, cond
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Project Management Professional - Project Management
Project Management Institute
E-Learning 12-2021
Bachelor of Arts - Fine Arts
University of Saskatchewan
Saskatoon, SK07-2003
Skills
- Operational efficiency
- Excellent interpersonal skills
- Outstanding communication skills
- Forecasting
- Strategic planning
- Standard operating procedures
- Staff supervision
- Sales support
- Budgets
- Customer and vendor relations
Accomplishments
Tender Project Management experience from specifications through procurement working with key stakeholders throughout.
Working dynamically to provide innovative solutions and risk management.
Confident and Comfortable with all aspects of Project Management for Large Scale Commercial, Industrial, and Residential Construction projects.
Timeline
Regional Operations Manager
CDm2 Lightworks
09.2019 - Current
Principal Director
SMD Contracting
07.2003 - 06.2018
Project Management Professional - Project Management
Project Management Institute
Bachelor of Arts - Fine Arts
University of Saskatchewan
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