Hilary Britton-Foster
Nanaimo,BC
Summary
I am a oriented professional with a stellar track record in customer service and a proven ability to efficiently manage both time and people. Adept at cultivating positive and lasting relationships with clients and colleagues, I excel in delivering exceptional customer experiences. Known for my outstanding communication skills and a keen understanding of customer needs, I have consistently exceeded service expectations. As a skilled time manager, I thrive in fast-paced environments, balancing multiple priorities with ease, and ensuring efficient workflows. Additionally, my experience in successfully leading and motivating teams underscores my capability as an effective manager of people. Eager to leverage my customer service excellence and strong organizational leadership in a role that demands both exceptional interpersonal skills and efficient management of resources.
Overview
13
13
years of professional experience
Work History
Theatre Technician
Caravan Farm Theatre
09.2023 - Current
- Enhanced theatre productions by designing and implementing innovative lighting schemes.
- Assisted in the construction of custom set pieces, contributing to visually stunning stage designs.
- Maintained and repaired essential theatre equipment, ensuring optimal performance during shows.
- Collaborated with directors and designers to achieve creative visions, bringing scripts to life on stage.
- Trained new theatre technicians, fostering a team-oriented environment that prioritized safety and professionalism.
Software Engineer
Crimson Coast Dance
08.2023 - 09.2023
- Enhanced user experience with intuitive interface design and responsive web applications.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
Assistant Technical Director/Head Lighting
Royal and McPherson Theatres Society
04.2019 - 10.2022
- Enhanced team efficiency by streamlining project management processes and implementing new software tools.
- Boosted project completion rates by effectively delegating tasks to team members based on their strengths and skillsets.
- Always putting the client first I strived to make everything run as smoothly as possible
- Supervised casual crew while providing mentorship and guidance which facilitated a more productive and supportive work environment.
- Developed comprehensive technical documentation that streamlined troubleshooting for both internal teams and clients.
- Collaborated closely with cross-functional teams to ensure seamless integration of new technology solutions into existing systems.
Head LX/Assistant LX Designer - VOS - Shrek the Musical
McPherson Playhouse
05.2019 - 05.2019
- Enhanced user experience by creating intuitive interfaces and visually appealing designs.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
Freelance Technician
Self-employeed
09.2017 - Current
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
Lighting Designer/ Technical Director/ Production Manager/ Artistic Director/ Marketing Coordinator- One Act Festival
Malaspina Theatre
01.2016 - 03.2016
- Enhanced product quality by implementing efficient software testing and debugging processes.
- Optimized team performance by establishing clear communication channels and fostering a collaborative work environment.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
Assistant Technical Director/ Head Flys/ Carpenter
Opera Nuova
06.2015 - 08.2015
- Enhanced team efficiency by streamlining project management processes and implementing new software tools.
- Boosted project completion rates by effectively delegating tasks to team members based on their strengths and skillsets.
- Contributed to the improvement of product quality by actively participating in quality assurance testing and offering valuable feedback.
- Provided top-notch customer support, addressing complex technical issues with patience and professionalism.
- Collaborated closely with cross-functional teams to ensure seamless integration of new technology solutions into existing systems.
Lifeguard
Town Of Ladysmith
03.2011 - 05.2015
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Education
Diploma - Software Engineering
BrainStation
Vancouver, BC02.2023
Diploma - Technical Theatre
Vancouver Island University
Nanaimo, BC04.2016
Diploma - Musical Theatre
Canadian College of Performing Arts
Victoria, BCSkills
- Occupational First Aid Level 2
- LPEC
- Class 5 Drivers Licence
- WHIMIS
- Data Entry
- Paperwork Processing
- Maintenance
- Complaint Handling
- Product Knowledge
- Critical Thinking
- Customer Relations
Timeline
Theatre Technician
Caravan Farm Theatre
09.2023 - Current
Software Engineer
Crimson Coast Dance
08.2023 - 09.2023
Head LX/Assistant LX Designer - VOS - Shrek the Musical
McPherson Playhouse
05.2019 - 05.2019
Assistant Technical Director/Head Lighting
Royal and McPherson Theatres Society
04.2019 - 10.2022
Freelance Technician
Self-employeed
09.2017 - Current
Lighting Designer/ Technical Director/ Production Manager/ Artistic Director/ Marketing Coordinator- One Act Festival
Malaspina Theatre
01.2016 - 03.2016
Assistant Technical Director/ Head Flys/ Carpenter
Opera Nuova
06.2015 - 08.2015
Lifeguard
Town Of Ladysmith
03.2011 - 05.2015
Diploma - Software Engineering
BrainStation
Diploma - Technical Theatre
Vancouver Island University
Diploma - Musical Theatre
Canadian College of Performing Arts
Similar Profiles
Arielle HightowerArielle Hightower
Stage Manager / Assistant Stage Manager at Segerstrom Center for the Arts | South Coast Repertory | A Noise Within Theatre | The Matrix Theatre | Outside In Theatre | Kirk Douglas Theatre | Ebony Repertory Theatre | George Square Assembly StudiosStage Manager / Assistant Stage Manager at Segerstrom Center for the Arts | South Coast Repertory | A Noise Within Theatre | The Matrix Theatre | Outside In Theatre | Kirk Douglas Theatre | Ebony Repertory Theatre | George Square Assembly Studios
Luca DanielLuca Daniel
Volunteer, Various Theatrical Productions at Murray Music and Drama Club, AIM Theatre Co, Roleystone Theatre, Marloo Theatre, Limelight TheatreVolunteer, Various Theatrical Productions at Murray Music and Drama Club, AIM Theatre Co, Roleystone Theatre, Marloo Theatre, Limelight Theatre
Colin MallettColin Mallett
Trainer/Assessor in the RV Industry at National Caravan Industry Training CollegeTrainer/Assessor in the RV Industry at National Caravan Industry Training College
Justin LeclercJustin Leclerc
Director at Nanaimo Construction Group Inc.Director at Nanaimo Construction Group Inc.
Malgorzata (Gosia) KruczewskaMalgorzata (Gosia) Kruczewska
Travel Advisor at CtuisePlus Travel and ToursTravel Advisor at CtuisePlus Travel and Tours