Hilary Bisson
Dundas,ON
Summary
Dynamic professional with extensive experience in volunteer management at Scouts Canada, excelling in training coordination and relationship building. Proven track record in program development and data analysis, enhancing volunteer engagement and retention. Adept at fostering collaboration and communication strategies to drive successful outcomes and support organizational goals.
Overview
18
18
years of professional experience
Work History
Volunteer Relationship Manager
Scouts Canada
Ottawa, Canada
01.2022 - Current
- Managing 26 groups of volunteers and youth
- Ensure volunteer screening process is met
- Assist volunteers with acquiring all training
- Ensure volunteers are aligned with our vision, policies and procedures
- Ensure quality programming is being delivered to our youth
- Assist volunteer groups in growing their youth program
- Assist groups with volunteer recruitment
- Schedule and host weekly Microsoft Teams meetings
- Run and analyze reports using internal systems and Microsoft Excel
- Maintain communication and Newsletters via e-mail
key account coordinator/Program Coordinator
T.Litzen Sports Ltd.
Dundas, Canada
01.2017 - 01.2022
- Always available as the main internal contact for key accounts
- Assist in bid and contract process
- Assist in marketing plan for key accounts ie; launch days, site sales, VIP events
- Internally manage key accounts to ensure a smooth process for our most important customers
- Monitor key accounts and keep an open communication to ensure they are meeting their full potential
- Assess potential customers to determine if they meet the criteria to become a key account
- Provided optimum support to key accounts to ensure retention
- Problem solve and trouble shoot any issues regarding key accounts
- Attend Industry trade shows as a guest to source new ideas and materials
- Attend Industry trade shows as a vendor in an effort to make new contacts and strengthen existing relationships
- Communicate with vendors on key information needed to set up sales programs
- Put together sales programs alongside management and facilitate flyer production through our graphics design department
Sales Coordinator
T.Litzen Sports Ltd.
Dundas, Canada
01.2012 - 01.2017
- Provide assistance to National Sales Manager
- Provide internal support to sales force
- Assist in the production and distribution of sales and marketing materials, including but not limited to, production samples and promotional items
- Work with vendors in order to develop sales programs and strategies
- Plan and manage national sales meetings
- Plan and manage company/customer events
- Oversee key accounts including some of our largest University contracts
Customer Service Representative/Purchasing/Order Entry
T.Litzen Sports Ltd.
Dundas, Canada
02.2007 - 01.2012
- Assist clients with questions regarding school and organization clothing and equipment
- Provide quotes for customers and sales representatives
- Processing all customer returns and complaints
- Enter all orders submitted into computer system
- Purchase product needed to fulfill orders
- Communicate with vendors on product availability, backorders and substitutes
- Assist sales representatives
Education
CERTIFICATE - CRUCIAL CONVERSATION FOR ACCOUNTABILITY
VITAL SMARTS
01.2023
1 Year Certificate - Public Relations
Niagara College of Applied Arts and Technology
04.2002
2 Year Diploma - Journalism
Niagara College of Applied Arts and Technology
04.2001
Skills
- Volunteer management and retention
- Training coordination
- Communication strategies
- Team collaboration
- Program development and planning
- Data analysis and engagement
- Relationship building and recruitment
Affiliations
- Volunteer fundraising co-ordinator-Ballare Dance Studio
Timeline
Volunteer Relationship Manager
Scouts Canada
01.2022 - Current
key account coordinator/Program Coordinator
T.Litzen Sports Ltd.
01.2017 - 01.2022
Sales Coordinator
T.Litzen Sports Ltd.
01.2012 - 01.2017
Customer Service Representative/Purchasing/Order Entry
T.Litzen Sports Ltd.
02.2007 - 01.2012
CERTIFICATE - CRUCIAL CONVERSATION FOR ACCOUNTABILITY
VITAL SMARTS
1 Year Certificate - Public Relations
Niagara College of Applied Arts and Technology
2 Year Diploma - Journalism
Niagara College of Applied Arts and Technology
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