Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Hilary Barclay

Calgary,Alberta

Summary

A motivated team member with an engaging personality and flexible approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Brings a friendly atmosphere into any workspace. Anticipate customer needs to facilitate enjoyable experiences. Dedicated to customer satisfaction with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive positive business results. Is a dependable team member, and excels at providing fast, high-quality customer service to guests. Is adaptable with strengths in team collaboration and issue resolution.

Overview

5
5
years of professional experience

Work History

Part Time Server

The Dorset Pub & Eatery
03.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Full Time / Part Time Server

Moxies (Barlow Trail)
06.2022 - 12.2023
  • Provided exceptional customer service for positive customer experience and cultivated warm relationships with regular customers
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Upheld clean and professional atmosphere and environment
  • Managed competing priorities to ensure guest satisfaction and shift efficiency
  • Handled parties upwards of 30 people with high satisfaction
  • Memorized over 30 menu items, rotating taps and specials in order to give customized recommendations to guests
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner

Part Time / Full Time Server

Country Hills Golf Course
06.2021 - 06.2022
  • Received recognition and awards for going above and beyond
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Provided exceptional customer service to private members
  • Bartender for everyday service, events, and tournaments
  • Resolved conflict with customers and co-workers
  • Managed competing priorities to ensure guest satisfaction and shift efficiency
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Shared knowledge of menu items, maximizing guest satisfaction of dish choice

Part Time Sales Associate

GARAGE Clothing
04.2019 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Managed returns, exchanges and refunds in accordance with store policy
  • Solved customer challenges by offering relevant products and services
  • Accurately processed POS transactions, through card and cash payments, complete with reconciling tills at end of night
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Educated clients on current promotional offerings and products using persuasive selling tactics

Education

High School Diploma -

CBe-learn
Calgary, AB
06.2023

Skills

  • Proserve Certified
  • Hospitality Service Expertise, Guest Engagement
  • Complaint Resolution
  • Answering Phones
  • Active Listening
  • Safe Food Handling, Table Setting
  • Beverage Preparation, Menu Memorization
  • Bill Computation, Cash Handling
  • Quality Control
  • High-Volume Dining

Languages

English
Native or Bilingual

References

Ryan Mitchel - Manager at Moxies ( 403-836-1178)

Rachel Ifergan - Former Suporivisor at Moxies ( 587-891-4770)

Paige Ogilivie - Character Reference ( 587-703-5662) 


Timeline

Part Time Server

The Dorset Pub & Eatery
03.2024 - Current

Full Time / Part Time Server

Moxies (Barlow Trail)
06.2022 - 12.2023

Part Time / Full Time Server

Country Hills Golf Course
06.2021 - 06.2022

Part Time Sales Associate

GARAGE Clothing
04.2019 - 04.2021

High School Diploma -

CBe-learn

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Hilary Barclay