Hilal Ayisigi
Toronto,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Junior Software Developer
Mercan Information Technologies
2022.02 - 2023.03
- Discussed issues with team members to provide resolution and apply best practices.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Developed software for ERP and POS operating systems.
- Updated the software by using GitHub.
- Designed customized solutions for proposals to potential customers.
- Coordinated with project management on database development timelines.
- Designed reusable and reliable code for use within distributed cloud environments.
- Updated old code bases to modern development standards, improving functionality.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Corrected, modified and upgraded software to improve performance.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
IT Technical Support Specialist
Mercan Information Technologies
2022.02 - 2022.04
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
Intern
Unite Digital Transformation
2021.08 - 2021.09
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues.
Education
Certificate - Language
Kaplan International Language School
Toronto, ON09.2023
Software Engineering -
Maltepe University
01.2021
Skills
- Developing ERP and POS systems
- Testing and Debugging the Software
- Updating the Software via GitHub
- Technology Integration
- Problem-Solving
- SQL Integration
- Git Proficiency
- Testing and Debugging
- Technical Support
- Code Debugging
- Application Development
- JavaScript, C# Specialist
Languages
Turkish
Native or Bilingual
English
Full Professional
Korean
Elementary
Certification
ICNTE-2019 International Engineering and Natural Sciences Student Congress Certificate - Member
ENSAD - 2021 Maltepe University Student Congress on Engineering, Science, Architecture, and Design Congress Certificate - President
https://www.maltepe.edu.tr/muisc2021/en/scientific-committee-ensad
Timeline
Junior Software Developer
Mercan Information Technologies
2022.02 - 2023.03
IT Technical Support Specialist
Mercan Information Technologies
2022.02 - 2022.04
Intern
Unite Digital Transformation
2021.08 - 2021.09
Certificate - Language
Kaplan International Language School
Software Engineering -
Maltepe University
ICNTE-2019 International Engineering and Natural Sciences Student Congress Certificate - Member
ENSAD - 2021 Maltepe University Student Congress on Engineering, Science, Architecture, and Design Congress Certificate - President
https://www.maltepe.edu.tr/muisc2021/en/scientific-committee-ensad
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