Hiba Essaffar
Surrey,BC
Summary
A detail-orientated and focused Business Administration graduate, having extensive knowledge of administrative procedures, systems and processes. Skilled in prioritizing and completing tasks independently.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
4
4
Languages
Work History
Presiding Election Official (PEO)
The City of Surrey
Surrey, BC
09.2022 - 10.2022
- Selected by the city of Surrey as a PEO for 2022 Municipal Elections, Surrey BC (location: Lena Shaw Elementary School).
- Supervised, directed and guided team of 9 officials, comprised of Alternate Presiding Election Official (APEO), Election Officials (EO), Machine Attendants (MA) and Greeters (GR).
- Worked closely with the assigned team of officials to ensure strong communication and direction as it pertains to their required scope of work.
- Assisted Candidates’ Scrutineers and Official Agents - ensured and maintain the overall integrity of the election process.
- Liaised with City staff throughout the day on traffic flow, ballot counts and other concerns that had arisen during the day.
- Ensure voting books, appropriate forms and documents are completed correctly, as required by legislation.
- Accurately track all ballots, signatures in voting book and electronic voting list, throughout the Election Day to ensure EOs are balanced.
- Collect Ballot Account Forms from EOs, ensure they are correct and accurately transfer information to the PEO Ballot Account Form.
Sales Associate
The TJX Companies Inc. – Winners
Surrey, BC
09.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Representative
Citroën & Peugeot Showroom, Ain Sebaa
Casablanca, Morocco
01.2015 - 04.2016
- Created professional sales presentations for the existing and prospective customers to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Boosted brand awareness and employed sales tactics as part of territory development.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Administrative Assistant
Citroën & Peugeot Showroom, Ain Sebaa
Casablanca, Morocco
01.2014 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Operated office equipment such as fax machines, copiers, scanners and telephone systems
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings, client appointments and executive travel for staff teams.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents - report, email, memos - to improve accuracy of language, flow and readability.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Cash Register Operator
Walima Foods
Casablanca, Belvedere
01.2013 - 01.2014
- Worked Point of Sale in order to cash out customers and have them exit the store pleased with their experience
- Operated cash register for cash and credit/debit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered questions and concerns to maintain a customer-focused attitude within the store
- Upheld store policies in order to follow the guidelines and avoid potential issues
- Maintained store cleanliness and organization in order to present customers with a visually appealing setting.
Education
Bachelor of Arts - International Business Management
Cardiff Metropolitan University, SIST University
United Kingdom 05.2001 - 05.2016
Skills
Accurate data entryBilling and record-keepingBusiness AdministrationEnglish, Arabic & French communicationMicrosoft Word, Excel, Power Point, Outlook, Project
Cash Handling
Excellent people skills
Multi-tasking strength
Timeline
Presiding Election Official (PEO)
The City of Surrey
09.2022 - 10.2022
Sales Associate
The TJX Companies Inc. – Winners
09.2022 - Current
Sales Representative
Citroën & Peugeot Showroom, Ain Sebaa
01.2015 - 04.2016
Administrative Assistant
Citroën & Peugeot Showroom, Ain Sebaa
01.2014 - 01.2015
Cash Register Operator
Walima Foods
01.2013 - 01.2014
Bachelor of Arts - International Business Management
Cardiff Metropolitan University, SIST University
05.2001 - 05.2016