Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Hiba Essaffar

Surrey,BC

Summary

A detail-orientated and focused Business Administration graduate, having extensive knowledge of administrative procedures, systems and processes. Skilled in prioritizing and completing tasks independently.

Overview

3
3
years of professional experience
15
15
years of post-secondary education
4
4
Languages

Work History

Presiding Election Official (PEO)

The City of Surrey
Surrey, BC
09.2022 - 10.2022
  • Selected by the city of Surrey as a PEO for 2022 Municipal Elections, Surrey BC (location: Lena Shaw Elementary School).
  • Supervised, directed and guided team of 9 officials, comprised of Alternate Presiding Election Official (APEO), Election Officials (EO), Machine Attendants (MA) and Greeters (GR).
  • Worked closely with the assigned team of officials to ensure strong communication and direction as it pertains to their required scope of work.
  • Assisted Candidates’ Scrutineers and Official Agents - ensured and maintain the overall integrity of the election process.
  • Liaised with City staff throughout the day on traffic flow, ballot counts and other concerns that had arisen during the day.
  • Ensure voting books, appropriate forms and documents are completed correctly, as required by legislation.
  • Accurately track all ballots, signatures in voting book and electronic voting list, throughout the Election Day to ensure EOs are balanced.
  • Collect Ballot Account Forms from EOs, ensure they are correct and accurately transfer information to the PEO Ballot Account Form.

Sales Associate

The TJX Companies Inc. – Winners
Surrey, BC
09.2022 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Representative

Citroën & Peugeot Showroom, Ain Sebaa
Casablanca, Morocco
01.2015 - 04.2016
  • Created professional sales presentations for the existing and prospective customers to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Boosted brand awareness and employed sales tactics as part of territory development.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.

Administrative Assistant

Citroën & Peugeot Showroom, Ain Sebaa
Casablanca, Morocco
01.2014 - 01.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Operated office equipment such as fax machines, copiers, scanners and telephone systems
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Scheduled office meetings, client appointments and executive travel for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Edited documents - report, email, memos - to improve accuracy of language, flow and readability.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.

Cash Register Operator

Walima Foods
Casablanca, Belvedere
01.2013 - 01.2014
  • Worked Point of Sale in order to cash out customers and have them exit the store pleased with their experience
  • Operated cash register for cash and credit/debit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answered questions and concerns to maintain a customer-focused attitude within the store
  • Upheld store policies in order to follow the guidelines and avoid potential issues
  • Maintained store cleanliness and organization in order to present customers with a visually appealing setting.

Education

Bachelor of Arts - International Business Management

Cardiff Metropolitan University, SIST University
United Kingdom
05.2001 - 05.2016

Skills

Accurate data entryundefined

Timeline

Presiding Election Official (PEO)

The City of Surrey
09.2022 - 10.2022

Sales Associate

The TJX Companies Inc. – Winners
09.2022 - Current

Sales Representative

Citroën & Peugeot Showroom, Ain Sebaa
01.2015 - 04.2016

Administrative Assistant

Citroën & Peugeot Showroom, Ain Sebaa
01.2014 - 01.2015

Cash Register Operator

Walima Foods
01.2013 - 01.2014

Bachelor of Arts - International Business Management

Cardiff Metropolitan University, SIST University
05.2001 - 05.2016

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Hiba Essaffar