Dedicated and dynamic professional with substantial experience in customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Hila Hannani
Toronto,ON
Summary
Overview
6
years of professional experience
Work History
FGF BrandsToronto, ON
Project Coordinator
09.2022 - 09.2023
Job overview
- Effectively managed multiple competing new product projects and deadlines
- Maintained Project Timelines, recognizing when critical dates are at risk
- Demonstrated proficiency in handling tight deadlines and prioritizing tasks to ensure timely project completion
- Meticulously maintained project timelines, proactively identifying and addressing potential risks to critical dates
- As a liaison between departments, facilitate communication and follow-up to guarantee the timely execution of project-related tasks
- Ensured seamless coordination among internal teams, including R&D, sales, marketing, finance, purchasing, supply chain, and manufacturing
- Fostered collaboration and synergy among diverse teams, contributing to the overall success of projects
- Provided valuable packaging recommendations based on a deep understanding of company specifications and current industry best practices
- Contributed to enhanced packaging strategies and ensured alignment with the latest industry standards
- Supported sales leads by keeping projects and customer initiatives up to date.
- Ensured effective communication and coordination to align projects with organizational goals
- Identified and addressed potential challenges, showcasing a proactive approach to project management
- Contributed to a solutions-oriented work environment, enhancing overall team efficiency
Shoppers Drug Mart (Pharmaprix)
Pharmacy Assistant (Central Pharmacy Services)
12.2021 - 09.2022
Job overview
- Troubleshoot technical issues and served as the first contact with vendors to escalate and ensured timely resolution Ongoing robot optimization
- Optimized automation to maximize efficiencies and monitored changes to ensure optimal resolutions
- Tracked robot maintenance parts and supplies as well as the optimization of supply inventory
- Ensured follow-through on the preventative maintenance plan for all automation for the respective site
- Cleaned and maintained the equipment when necessary to ensure optimal performance.
WalmartToronto, onatrio
Department Manager
03.2020 - 03.2022
Job overview
- Enhanced inventory efficiency through precise tracking with the SMART management system.
- Successfully led a team in strategic planning and execution of duties, optimizing workflow.
- Improved customer accessibility to goods through effective zoning strategies.
- Ensured compliance with SOP, safety checklists, and protocols for a secure and organized environment.
Swarovski Crystal
Assistant Manager
08.2019 - 12.2019
Job overview
- Optimized departmental operations for efficient deliveries and enhanced communication.
- Implemented innovative SMS software solutions, improving order processing and barcode scanning.
- Achieved peak sales and customer satisfaction through effective coaching and team development.
- Successfully recruited and maintained a high-quality staff, fostering a positive work environment.
Sanjesh Farayand daghigh Co.
Quality Assurance project coordinator
07.2017 - 06.2019
Job overview
- Streamlined lab operations with hands-on leadership, effectively training and onboarding new staff
- Established an organized system for records, supplies, and chemicals, optimizing workflow.
- Led the development and review of advanced QA standards, policies, and procedures.
- Aligned quality and testing processes with business standards, fostering continuous improvement.
- Implemented a transparent reporting system, delivering weekly status reports.
- Applied exceptional escalation skills to swiftly address issues and maintain operational efficiency.
- Ensured daily compliance with policy and regulatory requirements through facility monitoring.
- Conducted meticulous equipment inspections, adhering to pre-op and post-op protocols for a compliant lab environment.
Education
Mohawk CollegeHamilton, ON
Biotechnology (Health)
04.2023
University Overview
SRBIAUTehran, IR
Bachelor of Biomedical Engineering from Biomedical Engineering
06.2017
University Overview
Uxland SchoolSeattle, Washington
UX/UI design
01.2023
University Overview
UCWVancouver, BC
MBA Foundation Certificate
09.2019
University Overview
ProsciToronto, ON
Change Management certification
05.2023
University Overview
Skills
- Team Work
- Professional Communication
- Problem Solving
- Multi-tasking
- Strategic Planning
- Time Management
- Critical Thinking
- Problem Solving
- Attention to Detail
- Creative and Innovative
- Sales Analysis
- WHMIS Trained
- User research
- Prototyping
- Information Architecture
- Wireframing
- Usability Testing
- Python
- Figma
- Sketch
- Experience in Microbiology
- Knowledge of aseptic technique
- Microsoft Office (Excel, Word, and PowerPoint), SAP, and Power BI
- SOP
Volunteer Experience
Volunteer Experience
International Education Week Volunteer, Mohawk College, 2021Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Project Coordinator
FGF Brands
09.2022 - 09.2023
Pharmacy Assistant (Central Pharmacy Services)
Shoppers Drug Mart (Pharmaprix)
12.2021 - 09.2022
Department Manager
Walmart
03.2020 - 03.2022
Assistant Manager
Swarovski Crystal
08.2019 - 12.2019
Quality Assurance project coordinator
Sanjesh Farayand daghigh Co.
07.2017 - 06.2019
Mohawk College
Biotechnology (Health)
SRBIAU
Bachelor of Biomedical Engineering from Biomedical Engineering
Uxland School
UX/UI design
UCW
MBA Foundation Certificate
Prosci
Change Management certification
Similar Profiles
Varun BhalodwalaVarun Bhalodwala
Information Technology Business Partner at FGF Brands/Wonder BrandsInformation Technology Business Partner at FGF Brands/Wonder Brands
Jefferson John Lee Fao-ananJefferson John Lee Fao-anan
Sanitation Technician at FGF BrandsSanitation Technician at FGF Brands
Mary Jane VenusMary Jane Venus
Packaging Team Leader at FGF Brands Inc.Packaging Team Leader at FGF Brands Inc.
Lloyd EscosoraLloyd Escosora
Sanitation Worker at FGF BrandsSanitation Worker at FGF Brands
Shanzay KhanShanzay Khan
Artist at Shanzay KhanArtist at Shanzay Khan