Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Hikma HUSSEN

Calgary,AB

Summary

Dedicated HCA with a friendly demeanor and a strong focus on customer service at Edmond Retirement Residence Home. Proven ability to multitask and resolve problems effectively while maintaining a calm presence under pressure. Recognized for excellent communication skills and attention to detail, ensuring a supportive environment for residents.

Overview

10
10
years of professional experience
1
1
Certification

Work History

HCA

Edgmond Retirement Residence Home
06.2021 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

HCA

Norica Nursing Agency
02.2019 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.

HCA

Beverly Age Care
08.2018 - 09.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Sales Associate

Friendship Mall
09.2012 - 07.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Graduate Certificate - Health Care Aide

ABM College, Calgary, AB
02.2018
  • Continuing education in Subject

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills

Languages

English
Professional Working

Certification

Health care aide certificate,certified in first Aid and CPR,WHMIS, food care and carewrst Supportive pathways

Timeline

HCA - Edgmond Retirement Residence Home
06.2021 - 07.2022
HCA - Norica Nursing Agency
02.2019 - 06.2021
HCA - Beverly Age Care
08.2018 - 09.2018
Sales Associate - Friendship Mall
09.2012 - 07.2016
ABM College - Graduate Certificate, Health Care Aide
Hikma HUSSEN