Summary
Overview
Work History
Education
Skills
LANGUAGE
Hobbies and Interests
Timeline
Generic

Hieu Pham

Toronto,ON

Summary

Dynamic and versatile professional with hands-on experience in both marketing and hospitality sectors. Skilled in customer service, sales, time management, leadership, and digital marketing, including social media strategy and web/graphic design. Adept at creating engaging customer experiences while ensuring operational excellence and food safety compliance. Driven by a passion for marketing and hospitality, with a strong desire to grow within these industries and contribute to innovative, customer-focused teams.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

BAKER

Carole's Cheesecake Company
11.2020 - 07.2025
  • Retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Following recipes to mix dough in batches sufficient for daily production quota. Preparing pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
  • Organizing raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
  • Helped and lead the team complete assignments to meet goals.
  • Assigned tasks for the team, controlled time for mixing & baking, doing multitasking and overtime to achieve targets.
  • Organizing daily plans for productions.

BARISTA

Machi Machi
04.2024 - 03.2025
  • Maintained clean work stations to adhere to health and safety guidelines.
  • Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
  • Created attractive layouts for food and beverage displays.
  • Handled customer complaints with professionalism, resolving issues to ensure satisfaction.
  • Collaborated with team members during busy hours to maintain fast service speed.
  • Memorized drink and food recipes to quickly and accurately prepare orders.

SALES AMBASSADOR

Jack & Jones
10.2022 - 08.2023
  • Provided customers with clear understanding of charges, billing and price changes.
  • Addressed customer complaints and questions to increase satisfaction.
  • Learned about competitor’s products to prepare for common questions and redirect objections toward current promotion.
  • Engaged customers in conversation, building connections and offering additional product information.
  • Directly sold over target in product each month, sharing successful techniques with team members.
  • Time management, organization and handle multi-customers at the same moment in a high period of sales.
  • Used POS systems to scan prices and check available products and make sales.

BARISTA & CASHIER

Gong Cha
11.2021 - 11.2022
  • Prepared tea and topping
  • Made drink and dessert
  • Time management and lead the team to achieve the target
  • Assigned tasks for people, handling difficult customers in high period of time and complete daily goals
  • Up-Sales drinks and desserts to increase the store revenue
  • Using POS system to scan and offer price & detail of products
  • Resolved customer complaints professionally, ensuring high satisfaction rates.
  • Maintained a clean and organized workspace for optimal productivity and safety.

SALES ASSOCIATE

Danish Pastry House
07.2022 - 10.2022
  • Used POS system to scan customer purchases, calculate prices and process transactions.
  • Collaborated with store team to meet periodic sales goals.
  • Recommended products to match customer budget and preferences.
  • Helped customers quickly navigate store and locate items.
  • Welcomed customers and offered quick assistance to handle diverse needs.
  • Offered for customers more drinks and products to increase sales goals.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

CREW MEMBER

McDonald's
10.2018 - 11.2020
  • Food Preparation Prepared food in the kitchen Take an order from customers and make food for them Play a big role in customer service with three objectives when making food: fast, accuracy and efficiency
  • Experience with overnight shift and working on holiday
  • Received inventory of food and beverage products and supplies to stock in designated areas.
  • Greeted customers to take food orders and provide menu information.
  • Used POS system to scan prices, help customers with purchasing and handling order either in-store or drive-thru.
  • Helped the team to complete the goal and handle difficult customers in high period of time.

Education

GRADUATED DIPLOMA - Business & Marketing

Seneca College
North York, ON
09.2018 - 04.2020

Language and Marketing, Public Relation

Hoa Sen University
09.2015 - 04.2018

Skills

  • Verbal communication skills
  • Time Management
  • Leadership
  • Sales
  • Web Design
  • Microsoft Office Skills (Word, Excel & Power Point)
  • Multitasking and Team Working
  • Food safety
  • Customer service
  • Customer satisfaction

LANGUAGE

English, Bilingual
Native or Bilingual
French, Conversational
Professional Working
Vietnamese, Native
Native or Bilingual
Japanese
Elementary

Hobbies and Interests

Reading, Listening to music, Workout, Dancing, Playing Musical Instruments, Singing and Make Friends.

Timeline

BARISTA

Machi Machi
04.2024 - 03.2025

SALES AMBASSADOR

Jack & Jones
10.2022 - 08.2023

SALES ASSOCIATE

Danish Pastry House
07.2022 - 10.2022

BARISTA & CASHIER

Gong Cha
11.2021 - 11.2022

BAKER

Carole's Cheesecake Company
11.2020 - 07.2025

CREW MEMBER

McDonald's
10.2018 - 11.2020

GRADUATED DIPLOMA - Business & Marketing

Seneca College
09.2018 - 04.2020

Language and Marketing, Public Relation

Hoa Sen University
09.2015 - 04.2018

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