Hicham Jammoul
Ottawa,Canada
Summary
Operations and people-focused manager with extensive experience leading teams, coordinating daily operations, managing workflows, and delivering high-quality customer service. Experienced in staff scheduling, team coaching, performance follow-up, inventory control, process improvement, problem-solving, and cross-functional coordination. Proven ability to manage competing priorities, meet deadlines, resolve operational challenges, and maintain a collaborative and accountable team environment. Bilingual in English and French.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Operations & Sales Manager
Wireless Revolution
Ottawa, Ontario
09.2022 - Current
- Oversee daily store operations, ensuring efficient workflow, service quality, inventory accuracy, and customer satisfaction.
- Manage inventory, stock movement, purchasing requirements, and delivery coordination to meet customer and business needs.
- Coordinate workflow between customer service, technicians, repairs, inventory, and sales.
- Resolve operational issues and customer escalations quickly while minimizing disruption to workflow and service.
- Monitored repair turnaround times and prioritized workloads based on customer needs and operational requirements to enhance service delivery.
- Identify process gaps and implemented improvements to streamline operations and elevate customer experience.
- Coordinated staff schedules, daily priorities, and workload distribution to ensure seamless operational continuity.
- Supervise and support team members through guidance, coaching, training, and performance follow-up.
- Communicate with suppliers, customers, technicians, and other stakeholders to coordinate operational requirements.
- Maintain a professional and collaborative work environment focused on teamwork, accountability, and customer service.
Senior Tax Auditor / Team Supervisor
Ministry of Finance
Baabda, Lebanon
02.2004 - 08.2020
- Managed and trained a team of tax auditors, providing direction, coaching, and support to ensure quality and timely completion of assignments.
- Directed and coordinated onsite and offsite teams to meet established deadlines and performance expectations.
- Allocated and monitored workloads to ensure priorities were addressed efficiently.
- Reviewed reports, audit documentation, recommendations, and supporting materials for accuracy and compliance.
- Analyzed financial and operational data and reported findings to senior management.
- Ensured compliance with applicable tax legislation, regulations, policies, and established procedures.
- Communicated with taxpayers and representatives, explaining requirements, regulations, and procedures in a professional manner.
- Implemented changes to improve workflows, policies, and procedures for employees and taxpayers.
- Maintained confidentiality when handling sensitive financial and taxpayer information.
- Assisted senior management with projects, research, reporting, and operational activities.
Tax Auditor - Tax on Salaries & Wages Department
Ministry of Finance
Beirut, Lebanon
02.2003 - 02.2004
- Processed and adjusted tax forms, ensuring compliance and accuracy in documentation.
- Implemented changes to enhance workflows, policies, and procedures, benefiting both employees and taxpayers.
- Responded to incoming correspondence, collaborating with senior leaders and UNDP stakeholders to address inquiries effectively.
Education
Master's Degree - Banking and Finance
University of Art, Science and Technology
Beirut, Lebanon06-2004
Bachelor of Arts - Management of Companies (Gestion des Entreprises)
Université Saint-Joseph
Beirut, Lebanon06-2000
Skills
- Operations Management
- Performance Management
- Process Improvement
- Inventory Management
- Workforce Scheduling
- Workload management
- Escalation resolution
- Customer Service
- Team Leadership
- Team coaching
- Cross-Functional Collaboration
- Problem Solving
- Conflict Resolution
- Microsoft Office
- Sales Analytics
Certification
- Training courses on applying taxes: revenue, salaries and wages, indirect taxes, VAT, Bassel Fleihan Institute of Finance, Beirut, Lebanon, 2002
- Public Administration Training, Level 3, École Nationale d'administration, Beirut, Lebanon, 2006
- Public Administration Training, Level 2, École Nationale d'administration, Beirut, Lebanon, 2014
Additional Information
Post-secondary education in Banking & Finance and Management., Extensive public-sector experience in compliance, reporting, procedures, and confidential information., Experience coordinating teams, workloads, deadlines, and customer-facing operations.
Languages
- English, Fluent
- French, Fluent
- Arabic, Native
Selected Operational Strengths
- Team leadership in fast-paced environments with competing priorities.
- Clear communication with employees, customers, suppliers, and senior stakeholders.
- Ability to identify operational issues, determine priorities, and implement practical solutions.
- Strong focus on accountability, service quality, deadlines, and continuous improvement.
Timeline
Operations & Sales Manager
Wireless Revolution
09.2022 - Current
Senior Tax Auditor / Team Supervisor
Ministry of Finance
02.2004 - 08.2020
Tax Auditor - Tax on Salaries & Wages Department
Ministry of Finance
02.2003 - 02.2004
Master's Degree - Banking and Finance
University of Art, Science and Technology
Bachelor of Arts - Management of Companies (Gestion des Entreprises)
Université Saint-Joseph