Hicham Jabri
Cochrane AB,Canada
Summary
Reliable Rideshare Driver with Q endorsement recognized for maintaining high productivity and efficiently completing tasks. Skilled in safe driving techniques, customer service, and route optimization to ensure passenger satisfaction and timely arrivals. Excel in communication, adaptability, and problem-solving to navigate unexpected situations effectively while fostering positive rider experiences.
Overview
2026
2026
years of professional experience
Work History
Professional Taxi Driver
Chekers
Calgary, AB
2025 - Current
- Navigated city routes efficiently to ensure timely passenger arrivals.
- Maintained vehicle cleanliness and compliance with safety regulations.
- Provided excellent customer service, addressing passenger inquiries and needs.
- Monitored traffic patterns to select optimal routes for minimal delays.
- Implemented process improvements that enhanced route efficiency and reduced wait times.
- Collaborated with dispatch to optimize fleet coordination and service delivery.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
- Assisted passengers with luggage and personal belongings, providing exceptional customer service.
- Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
- Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
- Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
- Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
- Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
Uber Driver
UBER Canada
Calgary, Alberta
10.2020 - Current
- Driving Skills:Safe driving record
Knowledge of traffic laws and regulations
Proficiency with GPS navigation systems
Experience with vehicle maintenance
Sense of direction and route optimization - Customer Service:Excellent communication skills
Patience and understanding
Ability to handle challenging situations with grace
Positive attitude and professionalism - Other Relevant Skills:Time management and multitasking
Adaptability and flexibilityProblem-solving and decision-making
Use of ride-sharing and GPS apps
Restaurant General Manager
KFC
Cochrane, AB
08.2013 - 01.2021
- Manage and coordinate activities of staff who prepare and portion food
- Establish work schedule
- Ensure food service and quality control
- Maintain records of stock ,repairs , sales and wastage
- Prepare and submit reports
- Maintain professional restaurant image ,including restaurant cleanliness, proper uniforms ,and appearance standards.
- Performs duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Offer friendly and efficient service to customers, handled challenging situations with ease.
- Develop and maintain courteous and effective working relationships.
- Resolve problems, improve operations and provide exceptional service.
- Participate in team-building activities to enhance working relationships.
Inspector in Quality Assurance and Quality Control
KFC
Casablanca , Morocco
08.2008 - 02.2013
- Maintaining the hygiene & sanitation standard in the restaurants through conducting regular audits & Ensure that restaurants follow procedures, and final product quality meets the standards by close coordination with operations team
- Lead HACCP , food safety and food defense teams
- Conducting one operation assessment for all the chain restaurants quarterly
- Conducting one quality assurance evaluation for all the chain restaurants quarterly
- Conducting product evaluation on monthly bases, to make sure that the product quality is up to standard
- Communicating the quality assurance evaluation results with Operations team and all concerned departments
- Making sure the update CSL/operation manuals are available in the restaurants and in a good condition
- Conducting product testing in case of introducing a new raw material or changing an existing product
- Communicating maintenance issues which comes out of the restaurants evaluation with the maintenance manager/ ops team and follow up the work progress
- Identifying any product deviations (because of suppliers) and communicate them with purchasing department
- Communicating any training opportunities out of the restaurant visits with the concerned training manager
- Coordinating with costing department the recipes of the new products or any updates in the recipes of the current products
- Communicating any cost saving opportunities with costing
- KFC warehouse audit to meet quality policies.
Store Marketing Coordinator
Riyadh International Catering Corp- Saudi Arabia
01.2007 - 01.2008
- Work closely with schools to promote positive relationships with administration, teachers, students and sports teams
- Involvement in all Public Relations opportunities and efforts including media events, fundraisers and public engagements
- Establish strong relationships with management teams and guide them on program execution of promotions and events that build McDonald’s brand loyalty
- Lead McDonald’s crew to execute local marketing programs efficiently and successfully
- Effectively build, post, print, distribute and develop promotion specific communication materials to be used for local marketing initiatives
- Create, implement, and support innovative region-specific marketing programs which focus on driving local store sales, competitive pricing, and benchmarking
- Identify and analyze food service opportunities through store management and guest interaction
- Gather, analyze and conduct market research to identify opportunities with demographic information to increase sales and drive additional customer traffic to stores
- Anticipate the community and guests needs; know and own the market within a 5 mile radius of each store
- Work with Store Managers on efforts to build store traffic and brand loyalty through partnerships, community participation, fundraisers, contests and giveaways
- Continually research and implement new methods of effective local store marketing.
Senior Assistant Manager
Riyadh International Catering Corp- Saudi Arabia
Riyadh
01.2005 - 01.2007
- Making action plans in place for the improvement of customer satisfaction and business growth
- Maintaining the standards of food safety and personal hygiene
- Applying the standards of HACCP
- Doing ordering of ingredients and supplies
- Maintaining records of stock, repairs, sales and wastage
- Training staff in job duties, sanitation and safety procedures
- Participating in the selection of Saudi food service staff , assisting in the development of policies ,procedures and budgets
- Maintaining housekeeping standards.
Education
Bachelor’s degree - English Language And Literature
University Hassan The 2nd Morocco
07.2003
diploma of literary studies - English Language And Literature
University Hassan The 2nd Morocco
07.2001
Baccalaureat of secondary teaching - Modern Letters
Mokhtar Essousi School
1999
Skills
- Leadership
- Communication
- Problem-Solving
- Customer Service
- Financial Acumen
- Organizational Skills
- Interpersonal Skills
- Time Management
- Adaptability
- Food Safety
- Inventory Management
- Teamwork
Affiliations
Professional certificates at Riyadh international Catering Corporation “McDonald's” Saudi Arabia:
System Management Course. Advanced Shift Management Course.
Advanced Equipment session. Basic Shift Management Course.
Basic Equipment session. Shift into Overdrive Certificate.
Professional training in Dubai and Jordan as a CER and QA specialist of KFC Market.
Professional certificates at ‘Socite Marocain Des Projets Touristiques” KFC of Morocco :
DC LMR( Leading Multiple Restaurant .
DC LAR and DC LAS Programs (Leading Restaurant).
Timeline
Uber Driver
UBER Canada
10.2020 - Current
Restaurant General Manager
KFC
08.2013 - 01.2021
Inspector in Quality Assurance and Quality Control
KFC
08.2008 - 02.2013
Store Marketing Coordinator
Riyadh International Catering Corp- Saudi Arabia
01.2007 - 01.2008
Senior Assistant Manager
Riyadh International Catering Corp- Saudi Arabia
01.2005 - 01.2007
Bachelor’s degree - English Language And Literature
University Hassan The 2nd Morocco
diploma of literary studies - English Language And Literature
University Hassan The 2nd Morocco
Baccalaureat of secondary teaching - Modern Letters
Mokhtar Essousi School
Professional Taxi Driver
Chekers
2025 - Current