Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Hibba Bourgi

Ottawa,ON

Summary

Experienced administrative professional with a strong drive and resourcefulness, offering over 5+ years of expertise in supporting high-achieving executives. Known for delivering precise and well-organized assistance, consistently meeting the professional needs of individuals in various roles. Thrives in fast-paced and dynamic environments, excelling at managing heavy workloads with efficiency and adaptability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

(AS-02) Executive Assistant

Health Canada
08.2023 - Current
  • Monitors Director General's calendar, scheduling meetings and adjusting as required
  • Reviews, verifies and proofreads documents routed to the Director General for approval
  • Determines urgency, priority and relevance of incoming action requests; Inputs into tracking and reporting system.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed Director General and Directors calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Follow up on outstanding tasks to ensure deadlines are met.

(AS-04) A/Executive Assistant to the ADM

Health Canada
07.2024 - 08.2024
  • Manage and organize office operations and procedures to ensure efficiency and effectiveness.
  • Handle all forms of correspondence, including drafting, reviewing, and sending emails and letters. Ensure timely and accurate communication.
  • Develop and maintain both electronic and physical filing systems to ensure easy retrieval of documents.
  • Assist in planning and coordinating projects and events. This includes setting timelines, assigning tasks, and monitoring progress.
  • Track project milestones and follow up on outstanding tasks to ensure deadlines are met.

(AS-02 Casual) Administrative Assistant

Infrastructure Canada
03.2023 - 08.2023
  • Handle day to day inbox taskings from various organizations
  • Prepare and manage emails from a private inbox
  • Handling Assistant Deputy Minister's calendar daily and Gathering documents to prepare for meetings
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Sr. Head Teller

CIBC
01.2022 - 03.2023
  • Handling large cash orders and deposits
  • Handling interbranch administrative tasks such as phone calls, client emails, booking meetings and filing for all advisors
  • Worked closely with various Embassies located in Ottawa to ensure their business needs are met.
  • Elevated overall branch reputation through consistent delivery of exceptional customer service experiences.
  • Developed strong relationships with clients, resulting in higher retention rates and increased business opportunities.
  • Coached junior tellers on proper procedures, ensuring compliance with bank policies and regulations.

Sr. Customer Service Representative

CIBC
05.2020 - 03.2023
  • Handling Clients with their banking requests
  • Handling cash deposits, withdrawals and transactions
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

Metro
02.2018 - 03.2021
  • Cashier Supervisor
  • Experience in the volt room and counting cash for the deposits
  • Performing bookkeeping tasks such as handling employees payroll, missed payments and scheduling
  • Handling and organizing shipping and receiving.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Canterbury High School
Ottawa, ON
06.2016

Skills

  • Highly organized and multitasking ability in various workplace environments
  • Patient and resolution-oriented when it comes to dealing with customers
  • Skilled in Microsoft Word, Excel, PowerPoint and Outlook
  • Executive Support
  • Office Management
  • Strong Problem Solver
  • Relationship Building
  • Time Management
  • Computer Skills
  • Team Collaboration

Certification

Emergency First Aid training with CPR level C and AED certified

References

Reference upon request

Languages

English
Full Professional
French
Elementary
Arabic
Professional Working

Timeline

(AS-04) A/Executive Assistant to the ADM

Health Canada
07.2024 - 08.2024

(AS-02) Executive Assistant

Health Canada
08.2023 - Current

(AS-02 Casual) Administrative Assistant

Infrastructure Canada
03.2023 - 08.2023

Sr. Head Teller

CIBC
01.2022 - 03.2023

Sr. Customer Service Representative

CIBC
05.2020 - 03.2023

Customer Service Representative

Metro
02.2018 - 03.2021

High School Diploma -

Canterbury High School

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Hibba Bourgi