Summary
Overview
Work History
Education
Skills
Timeline
Generic

HIBAK KASIM AHMED

Waterloo,Canada

Summary

Compassionate and dedicated Personal Support Worker (PSW) graduate seeking an opportunity to provide quality care and support to individuals in healthcare or home settings. Bringing strong communication, multitasking, and caregiving skills, combined with hands-on administrative experience and a commitment to promoting clients’ dignity, independence, and well-being.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

RPM Group
03.2023 - 07.2023
  • Delivered friendly customer service and resolved inquiries
  • Maintained product knowledge and assisted with merchandise restocking
  • Supported a positive and organized retail environment
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Medical Office Administration

Hopeton Medical Center
03.2024 - 05.2024
  • Greeted and supported patients with a friendly, professional manner
  • Maintained confidential medical records and handled scheduling
  • Processed patient payments and verified insurance information
  • Assisted with administrative duties including filing, scanning, and phone management
  • Promoted a clean and welcoming healthcare environment

Personal Support Worker Student

Columbia Forest Long-Term Care Facility
04.2025 - 06.2025
  • Assisted residents with activities of daily living, including bathing, dressing, and feeding
  • Applied safe transferring techniques and used mobility aids properly
  • Promoted residents’ emotional well-being through respectful and compassionate care
  • Monitored and reported changes in residents' conditions to nursing staff
  • Maintained cleanliness and supported infection control practice.

Education

Diploma - Medical Office Admistration

Canadian Business College
Mississauga, ON
07-2024

High School Diploma -

Crocus Plains Regional Secondary
Brandon, MB

Certificate - Standard First Aid with CPR and AED

Red Cross
01.2025

No Degree - Personal Support Worker (PSW)

Anderson College
Kitchener, ON
06-2025

Skills

  • Mobility assistance
  • Personal hygiene assistance
  • Emotional support
  • Social support
  • Privacy and confidentiality
  • Palliative care
  • Housekeeping tasks
  • Meal preparation
  • Meal planning
  • Daily living support
  • Mental health support
  • Health monitoring
  • Toileting assistance

Timeline

Personal Support Worker Student

Columbia Forest Long-Term Care Facility
04.2025 - 06.2025

Medical Office Administration

Hopeton Medical Center
03.2024 - 05.2024

Customer Service Representative

RPM Group
03.2023 - 07.2023

Certificate - Standard First Aid with CPR and AED

Red Cross

Diploma - Medical Office Admistration

Canadian Business College

High School Diploma -

Crocus Plains Regional Secondary

No Degree - Personal Support Worker (PSW)

Anderson College

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HIBAK KASIM AHMED