Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hiba Ramadan

Milton,Canada

Summary

Excellent customer servies

Hard working

Friendly

helping people

organized

Mangling time , Responsible









Overview

6
6
years of professional experience

Work History

Supervisor

Freshco Market
09.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Greeting customers and helping them cashing their items
  • work as team and help my work in the buys hours
  • Doing opening and closing also counting tills and the safe
  • working in the cash office and adding date base
  • Doing refunds and overrides
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Team Member

Popeyes
09.2022 - 09.2023
  • Greets customers, takes and process orders with a positive attitude and high attention
  • Utilizes kitchen equipment regularly in the process of preparing different meals including appetizers and main course in a safe and timely manner
  • Regularly ensures the cleanliness of restaurant and at closing time, removing trash, mopping floors, and deep cleaning kitchen appliances while adhering to health and safety guidelines
  • Stocking up at the end of each day ensuring next day readiness of supplies and meals preparation
  • Uber order picking, preparation and dispatching

Team Member

Tim Hortons
04.2020 - 04.2022
  • Greets customers, takes orders and processes transactions with a positive attitude and high attention to detail both inside and at drive-thru
  • Utilizes kitchen equipment regularly in the process of preparing and assembling food and drink items in a safe and timely manner
  • Regularly ensures the cleanliness of restaurant, removing trash, mopping floors, and deep cleaning kitchen appliances while adhering to health and safety guidelines

Cashier

Dollarama
11.2021 - 03.2022
  • Provided excellent customer service to clients while completing their sales transaction utilizing a POS system for cash, debit, credit card, and gift cards
  • Supported the stocking of the store while multi-tasking in a fast-paced environment to provide customer support and answer questions
  • Demonstrated ability to work as a dedicated team player through supporting other staff during busy times

Cashier

Ethnic Supermarket
08.2021 - 09.2021
  • Worked independently with customers through providing personalized, friendly and courteous service
  • Memorized store products and inventory numbers to ensure fast and efficient check out for customers
  • Handled multiple transactions in cash, debit, and credit card as method of payment every shift, consistently balancing tills to the penny

Kitchen Aide & Cashier

Shawarma X
11.2020 - 08.2021
  • Operated deep fryer, grill and other equipment to prepare fast food items such as sandwiches, fries, falafel, sauces and salads in a timely manner
  • Took customers' orders and received payment for food items purchased, completing refunds and order cancellations when appropriate
  • Completed tasks by hand with high attention to detail including washing and peeling vegetables and cleaning dishes
  • Unpacked and stored supplies in refrigerators, cupboards and other storage areas routinely to enhance workflow and efficiency
  • Removed trash, cleaned kitchen garbage containers, mopped and swept floors to maintain a clean and safe work environment

Receptionist

Global Vision AE
08.2019 - 09.2019
  • Provided excellent customer service to clients upon entry into the office responding to all enquires within the defined scope of the role
  • Communicated effectively through phone calls over a3 – line telephone system
  • Managed paperwork efficiently by printing and filing according to systems and standards

Teacher Assistant

Alef Education Company
07.2019 - 08.2019
  • Offered effective student support resolving basic technical issues with regards to username and password information for accessible technology
  • Supported students in providing laptops, managing the supply of technology, and login information to ensure that the students had the necessary equipment to learn

Summer Camp Helper

Global vision AE
09.2018 - 10.2018
  • Ensured highest level of quality work through careful attention to detail when distributing food to children, paying special consideration to dietary restrictions
  • Cleaned workstations at the beginning and end of the shift, and throughout the shift as needed supporting the care of the children

Education

High School Diploma -

Ashbal AL Quds
UAE
09-2015

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Relationship building
  • Public speaking
  • Verbal and written communication

Languages

English
Professional Working
Arabic
Native or Bilingual

Timeline

Supervisor

Freshco Market
09.2023 - Current

Team Member

Popeyes
09.2022 - 09.2023

Cashier

Dollarama
11.2021 - 03.2022

Cashier

Ethnic Supermarket
08.2021 - 09.2021

Kitchen Aide & Cashier

Shawarma X
11.2020 - 08.2021

Team Member

Tim Hortons
04.2020 - 04.2022

Receptionist

Global Vision AE
08.2019 - 09.2019

Teacher Assistant

Alef Education Company
07.2019 - 08.2019

Summer Camp Helper

Global vision AE
09.2018 - 10.2018

High School Diploma -

Ashbal AL Quds

Similar Profiles

CREATE PROFILE
Hiba Ramadan