Hiba Mahmood
Toronto,ON
Summary
Dynamic and adaptable professional with strong customer service skills, honed as a Ride Operator at CNE. Proven ability to manage emergency situations while ensuring guest safety. Recognized for enhancing customer experiences and fostering loyalty through effective communication and a commitment to maintaining a secure environment. Flexible and reliable team player dedicated to excellence.
Overview
1
1
year of professional experience
Work History
Ride Operator
CNE (Canadian National Exhibition)
2023.08 - 2024.09
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
Customer Service Cashier
Affy's Premium Grill
2024.05 - 2024.07
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Education
City Adult Learning Center
Toronto, ON2023-06
High School Diploma -
Birchmount Park Collegiate Institute
Toronto, ON2022-06
Skills
- Excellent interpersonal, communication, and customer service skills
- Flexible and reliable, with the ability to work any day of the week
- Strong sense of responsibility and respect for others
- Effective time management and organizational skills
- Skilled in safety monitoring and maintaining a secure environment
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Academic mathematics certificate
Birchmount Collegiate Institute — Awarded for outstanding achievement in Academic Mathematics
June 2022
Timeline
Customer Service Cashier
Affy's Premium Grill
2024.05 - 2024.07
Ride Operator
CNE (Canadian National Exhibition)
2023.08 - 2024.09
City Adult Learning Center
High School Diploma -
Birchmount Park Collegiate Institute