HIBA KOLLATHODI
Windsor
Summary
Highly knowledgeable and efficient Front Desk Dental Assistant with training and administrative expertise to successfully manage continuous flow of patients. Proficient in reception work, practice management support and procedures. Moves easily between different tasks each day to provide assistance in different areas.
Overview
10
10
years of professional experience
Work History
Dental Front Office Receptionist/Dental Assistant
ADVANCE URGENT DENTAL CARE
Windsor
02.2022 - 06.2023
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits, or to reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Exposed dental diagnostic x-rays.
- Ensured compliance with infection control policies and procedures.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Took medical and dental history and recorded vital signs of patients.
- Took digital X-rays of teeth using radiographic equipment.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
Dentist
DOHA DENTAL CLINIC
DOHA
05.2019 - 11.2021
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Mentored junior staff members by sharing expertise on various dental procedures while emphasizing the importance of excellent patient care standards throughout all interactions.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Completed consultations with patients for treatment plan.
- Utilized advanced dental technology, such as digital x-rays and intraoral cameras, for accurate diagnoses and effective treatments.
Dentist
M.A DENTAL CARE
05.2013 - 07.2018
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Completed consultations with patients for treatment plan.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
- Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
- Administered care in emergency situations to treat tooth injuries.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Defined and enforced dental office policies and procedures.
Education
Bachelor of Science - DENTAL SURGERY
MADHA DENTAL COLLEGE AND HOSPITAL
CHENNAI, TAMILNADU, INDIA03-2013
Skills
- Patient scheduling
- Insurance verification
- Claim processing
- Office administration
- Dental software
- X-ray imaging
- Customer service
- Communication skills
- Time management
- Team building
- Punctual and reliable
- Office opening and closing
- Maintain records
- Multitasking capacity
Languages
English
Native/ Bilingual
Malayalam
Native/ Bilingual
Hindi
Full Professional
Arabic
Professional
Timeline
Dental Front Office Receptionist/Dental Assistant
ADVANCE URGENT DENTAL CARE
02.2022 - 06.2023
Dentist
DOHA DENTAL CLINIC
05.2019 - 11.2021
Dentist
M.A DENTAL CARE
05.2013 - 07.2018
Bachelor of Science - DENTAL SURGERY
MADHA DENTAL COLLEGE AND HOSPITAL
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