Hiba Khan
Brampton
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
6
6
years of professional experience
Work History
Manager
Edible Arrangements
12.2020 - 12.2024
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
Lending Specialist
Fairstone Financial
01.2022 - 01.2023
- Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
- Streamlined the lending process for clients, guiding them through document preparation and submission requirements.
- Optimized internal communication channels between departments, facilitating faster loan processing times and improved accuracy in documentation handling.
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
Waitress
Laari Adda
03.2019 - 01.2020
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Sales Associate
Tory Burch
10.2018 - 01.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
No Degree - Human Resources Development
Sheridan College
Mississauga, ON12-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Documentation and reporting
- Relationship building
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Lending Specialist
Fairstone Financial
01.2022 - 01.2023
Manager
Edible Arrangements
12.2020 - 12.2024
Waitress
Laari Adda
03.2019 - 01.2020
Sales Associate
Tory Burch
10.2018 - 01.2019
No Degree - Human Resources Development
Sheridan College
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