Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hiba Elmi

Toronto,ON

Summary

Highly motivated and customer-oriented professional seeking challenging position Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
07.2024 - Current
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Learned and adapted quickly to new technology and software applications.
  • Processed customer service orders promptly to increase customer satisfaction.

Sales Floor Associate

The Home Depot Inc
02.2022 - 09.2023
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

GED -

Seneca College of Applied Arts And Technology
North York, ON
01.2025

Weston Collegiate institute
01.2021

Skills

  • Excellent communication skills, both verbal and written, with a strong focus on active listening and understanding customer needs
  • Ability to remain calm and composed in high-pressure situations, maintaining a positive and empathetic demeanor
  • Strong problem-solving skills with a solution-oriented approach to address customer concerns and find appropriate resolutions
  • Skilled at multitasking and prioritizing tasks to meet customer expectations and maintain service levels
  • Solid knowledge of product/service offerings, policies, and procedures to provide accurate and relevant information to customers
  • Exceptional teamwork and collaboration skills, working effectively with colleagues to achieve customer satisfaction goals

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Walmart
07.2024 - Current

Sales Floor Associate

The Home Depot Inc
02.2022 - 09.2023

GED -

Seneca College of Applied Arts And Technology

Weston Collegiate institute

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Hiba Elmi