Hiba EL-Darazi
Calgary,Canada
Summary
I have a proven track record of nurturing and expanding medical clinics, utilizing exceptional leadership, administrative, and organizational skills. Attention to detail allows me to uncover nuances that others may overlook, while an ethical nature fosters trust and service within the workplace. Excelling as a leader, teacher, and communicator in both team-oriented and independent environments. I strive to elevate businesses through mentorship and management, driving sales, improving performance, and nurturing staff. I bring expertise in work-flow management, sales growth, operations, HR, bookkeeping, accounts payable and receivable, payroll, vendor management, customer service and experience, as well as administration and policy implementation to contribute to any organization's success.
Overview
13
13
years of professional experience
Work History
Clinical Applications Trainer and Instructor
Cutera Inc-Canada
10.2021 - Current
- Per-Diem Clinical Trainer (all devices and technologies)
- Provided one-on-one training to help clinics reach their full potential in the medical aesthetics field across Canada
- Coached trainees on best practices, providing constructive feedback to support their professional growth.
- Delivered dynamic and advanced presentations to facilitate learning and retention among diverse audiences.
Business Development Manager & Applications Trainer
Invasix/InMode-Calgary, AB
03.2020 - 07.2021
- Business development growth and sales
- Delivered compelling sales presentations with device demonstrations to prospective clients, highlighting the unique value proposition of products and services.
Clinic Operations Manager
Market Mall Cosmetic & Laser Dermatology Inc-Calgary, AB
06.2019 - 02.2021
- Clinic growth and development manager for both the medical and the cosmetic divisions within the practice
- Daily administration, reconciliations, accounts payable, accounts receivable, human resources, financial reporting, inventory, payroll, scheduling, policies, procedures, oversee daily operations
- Proficient in computer clinical programs ie. Wolf EMR, Accuro, MD Ware as well as Office suite
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Performed quality control and monitored production efforts.
- Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
Operations Lead, Clinic Managing Director
Eaglesmed Group Inc.-Calgary, AB
06.2013 - 05.2019
- Managed daily operations for a team of 9 physicians and 18 support staff, ensuring timely delivery of high-quality products and services to patients ie. general medicine, medical aesthetics, corporate health, OIS services, insurance and immigration services, certified exams, medical legal reporting, minor procedures
- Account payables & receivable, payroll, human resources, inventory, banking, deposits, reconciliations, corporate credit cards and physician billing
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Manage certified exams, IMEs, cosmetic injections, Botox for Migraine program, chronic pain management, hyper-hidrosis access program
- Recruited and trained 18 new employees in 2013 while onboarding 2 recruited physicians
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
- Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
- Educate guest services, front desk and all aspects of reception, guest relations and customer retention
- Promoted a supportive work environment by fostering teamwork and open communication among staff members.
Clinic/Spa Director, Educator
V MediSpa, V-Inc, V-Enterprise, Elle-Vite-Calgary, AB
10.2011 - 06.2013
- Introduced wellness programs that boosted repeat business from loyal customers.
- Administration, payables, inventory, ordering, sales tracking, goal setting, target sales
- Collaborated with marketing team to create promotional materials for spa offerings.
- Recruited, hired and trained all new employees.
- Increased staff productivity through effective training and performance evaluations.
- Organized special events aimed at attracting new clients and increasing brand visibility within the community.
- Educate guest services, front desk and all aspects of reception, guest relations and customer retention
- Resolved customer issues promptly to build loyalty.
- Boosted overall revenue by designing attractive seasonal packages and promotions.
- Administered payroll, accounting and purchasing.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
Education
Associate of Applied Science - Paramedical Aesthetics
Zeneba
Calgary, AB01.1992
Skills
- Clinical management, administrative leadership, operations management
- Recruitment and hiring, scheduling management
- Healthcare administration, HIPAA compliance, patient flow
- Medical billing, records management, revenue management
- Employee training, scheduling
- Patient care coordination
- Proficient in computer and clinical programs ie MedAccess, Wolf EMR, Accuro, MD Ware, Microsoft Office, quick books
- Diligence in creating and implementation of policies and procedures
- Problem solving, attention to detail, multitasking, reliability, critical thinking, analytical
Languages
- English - Fluent
- Arabic - Advanced
Timeline
Clinical Applications Trainer and Instructor
Cutera Inc-Canada
10.2021 - Current
Business Development Manager & Applications Trainer
Invasix/InMode-Calgary, AB
03.2020 - 07.2021
Clinic Operations Manager
Market Mall Cosmetic & Laser Dermatology Inc-Calgary, AB
06.2019 - 02.2021
Operations Lead, Clinic Managing Director
Eaglesmed Group Inc.-Calgary, AB
06.2013 - 05.2019
Clinic/Spa Director, Educator
V MediSpa, V-Inc, V-Enterprise, Elle-Vite-Calgary, AB
10.2011 - 06.2013
Associate of Applied Science - Paramedical Aesthetics
Zeneba
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