Hiba Edbais
Vancouver,BC
Summary
Motivated individual with an engaging personality and flexible approach. Upbeat, friendly and can anticipate customer needs to facilitate enjoyable service experiences.
Overview
3
3
years of professional experience
Work History
Waitress
Cactus Club Cafe Coal Harbour
05.2022 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress Supervisor
Stoked Kitchen And Bar
01.2022 - 02.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Mobile Sales Associate
Best Buy
09.2020 - 03.2022
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
Education
Real Estate
University of British Columbia
Vancouver, BC08.2024
Bachelor of Social Work - Social Work
University of Regina
Regina, SK05.2023
Skills
- Customer Needs Assessment
- Contract Preparation
- Product Sales
- Store Opening and Closing
- Inventory Tracking
- Multi-Tasking Strength
- Relationship Building
- Conflict Resolution
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Waitress
Cactus Club Cafe Coal Harbour
05.2022 - Current
Waitress Supervisor
Stoked Kitchen And Bar
01.2022 - 02.2023
Mobile Sales Associate
Best Buy
09.2020 - 03.2022
Real Estate
University of British Columbia
Bachelor of Social Work - Social Work
University of Regina
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