Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hiba Edbais

Vancouver,BC

Summary

Motivated individual with an engaging personality and flexible approach. Upbeat, friendly and can anticipate customer needs to facilitate enjoyable service experiences.

Overview

3
3
years of professional experience

Work History

Waitress

Cactus Club Cafe Coal Harbour
05.2022 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Waitress Supervisor

Stoked Kitchen And Bar
01.2022 - 02.2023
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Mobile Sales Associate

Best Buy
09.2020 - 03.2022
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Troubleshot technical concerns regarding cell phone operations, applications and performance.

Education

Real Estate

University of British Columbia
Vancouver, BC
08.2024

Bachelor of Social Work - Social Work

University of Regina
Regina, SK
05.2023

Skills

  • Customer Needs Assessment
  • Contract Preparation
  • Product Sales
  • Store Opening and Closing
  • Inventory Tracking
  • Multi-Tasking Strength
  • Relationship Building
  • Conflict Resolution

Languages

English
Native or Bilingual
Arabic
Full Professional

Timeline

Waitress

Cactus Club Cafe Coal Harbour
05.2022 - Current

Waitress Supervisor

Stoked Kitchen And Bar
01.2022 - 02.2023

Mobile Sales Associate

Best Buy
09.2020 - 03.2022

Real Estate

University of British Columbia

Bachelor of Social Work - Social Work

University of Regina

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Hiba Edbais