Open To Work
Hiba bhatti
Summary
Detail-oriented professional with extensive experience in customer service and financial analysis. Demonstrated ability to lead cross-functional teams and enhance customer relationships while driving measurable results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Contact Center Personal Banker
Bank of Montreal
11.2021 - 02.2026
- Maintained high customer satisfaction through effective communication and proactive problem resolution, contributing to positive client relationships.
- Analyzed financial data to detect discrepancies and potential fraud.
- Prepared reports and communicated actionable insights to senior management, supporting informed decision-making.
Administration Executive
Tacel
09.2019 - 07.2021
- Enhanced filing efficiency and accessibility by maintaining confidential records.
- Ensured timely service delivery and support through strengthened vendor relationships.
- Delivered high-quality results by coordinating cross-functional teams under tight timelines.
Accounts Receivable Supervisor
Total credit recovery
05.2019 - 08.2019
- Managed account portfolios and negotiated repayment plans, increasing recovery rates through effective client engagement.
- Developed and implemented procedures for timely invoice generation and follow-up.
- Supervised team operations, ensuring compliance with policies and streamlining workflows for enhanced team effectiveness.
Telecommunications Sales Representative
Nordia Inc.
01.2018 - 03.2019
- Drove revenue growth through strategic upselling and fostering strong customer relationships.
- Managed 250+ daily calls, consistently exceeding sales targets by leveraging effective communication skills.
- Trained and mentored junior sales representatives on best practices, enhancing team capabilities and performance.
Office Assistant
Seneca College
05.2015 - 12.2017
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Supported event planning by arranging logistics and resources for campus activities.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
Associate of Arts - Tourism Operations and Management
Seneca College of Applied Arts And Technology
North York01-2017
BBA - Business Administration And Management
Seneca College of Applied Arts and Technology
North YorkSkills
- Office Management: Excellent interpersonal, organizational, problem solving, and decision-making skills, calendar management, travel booking, vendor management, supply ordering, Multi-phone line etiquette, Typing 60 wpm Excellent English oral and written communication
- Finance & Accounting: Accounts payable/receivable, SAP payroll processing, expense reporting, budget tracking, invoicing purchase and manufacturing orders Financial Analysis, Risk Management, Credit Risk Assessment, Portfolio Management, and Strategic Planning
- CRM & Sales Support: Salesforce, DocuSign, Sharepoint, Workforce, ADP, Sage300, Zoom and Google Workspace Microsoft Office including Excel, Word, Teams, Outlook
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Full Professional
Punjabi
Professional
Arabic
Elementary
Certification
First Aid & CPR
Accomplishments
Top Performer Award - Nordia Inc. 2018
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$49000/yr - $200000/yrTimeline
Customer Contact Center Personal Banker
Bank of Montreal
11.2021 - 02.2026
Administration Executive
Tacel
09.2019 - 07.2021
Accounts Receivable Supervisor
Total credit recovery
05.2019 - 08.2019
Telecommunications Sales Representative
Nordia Inc.
01.2018 - 03.2019
Office Assistant
Seneca College
05.2015 - 12.2017
Associate of Arts - Tourism Operations and Management
Seneca College of Applied Arts And Technology
BBA - Business Administration And Management
Seneca College of Applied Arts and Technology