Hiba Bhatti
Toronto
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
9
9
years of professional experience
Work History
Fraud Analyst
Bank Of Montreal
02.2021 - Current
- Managed over 150 calls per day and increased company revenue by 5%.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Produced detailed reports and presented findings to senior management.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Accounts Receivable Supervisor
Bell Canada
01.2020 - 01.2021
- Achieved an award for achieving highest target of the month as a supervisor.
- Established new sales-closing, call-handling strategies and probing techniques.
- Escalated high risk calls and reviewed work to reach compliance with legal requirements and company policies.
- Acted as central point of contact for both employees and customers on routine credit and collection issues.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
Telecommunications Sales Representative
Bell Canada
02.2018 - 12.2019
- Utilized market research and analytics to identify key trends and suggest strategies for improving sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed over 250 inbound and outbound calls per day.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Office Assistant
Seneca College
05.2015 - 12.2017
- Managed over 500 students on occasions to register new admissions.
- Maintained and updated office records, both digital and physical.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Streamlined communication between departments for better collaboration and increased productivity.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Retail Sales Executive
Jean Machine
12.2014 - 05.2016
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Increased customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to achieve monthly sales targets consistently.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
Education
Tourism Operations And Management -
Seneca College of Tourism And Hospitality Management
Markham, ON05.2017
Skills
- First Aid & CPR
- Customer Service
- Microsoft Excel
- Spreadsheets
- Retail Sales
- Data Analysis
- Collections Recovery
- Fraud Detection
- Fraud Risk Management
- Anti - Money Laundering (AML)
- Order Processing
- Risk Control
- Telephone and Email Etiquette
- Financial Data Analysis
- Supervision and leadership
- Customer Relations
- Critical Thinking
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Arabic
Elementary
Timeline
Fraud Analyst
Bank Of Montreal
02.2021 - Current
Accounts Receivable Supervisor
Bell Canada
01.2020 - 01.2021
Telecommunications Sales Representative
Bell Canada
02.2018 - 12.2019
Office Assistant
Seneca College
05.2015 - 12.2017
Retail Sales Executive
Jean Machine
12.2014 - 05.2016
Tourism Operations And Management -
Seneca College of Tourism And Hospitality Management
Similar Profiles
JOSEPH SILIEZARJOSEPH SILIEZAR
Bank Teller at BANK OF MONTREALBank Teller at BANK OF MONTREAL
PHILIP OSINEYEPHILIP OSINEYE
Assistant Branch Manager at Bank of MontrealAssistant Branch Manager at Bank of Montreal
Richard CharlesRichard Charles
Personal Banker at Bank of MontrealPersonal Banker at Bank of Montreal
Hirwa JaniHirwa Jani
Everyday Banking Associate at Bank of MontrealEveryday Banking Associate at Bank of Montreal
Vaishali GuptaVaishali Gupta
Awareness and Acquisition Intern at Rothmans Benson & HedgesAwareness and Acquisition Intern at Rothmans Benson & Hedges