Summary
Overview
Work History
Education
Skills
Languages
Professional Profile
Timeline
Generic

Hiba Behnam

Kleinburg ,ON

Summary

Motivated leader with extensive experience and proven success in industry. Expertise in balancing team performance and meeting business objectives. Committed to enhancing productivity and streamlining procedures through effective collaboration. Strong leadership skills complemented by exceptional planning and organizational abilities. Adaptable with a quick-learning ability and a talent for adjusting to new environments. . Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Sales Associate

Leons Furniture
Brampton, Ontario
04.2012 - 10.2022
  • Provided tailored advice to customers while assisting in product location.
  • Highlighted product features during sales to educate customers on usage.
  • Kept precise sales records for store management analysis.
  • Conducted professional discussions with customers to evaluate needs and preferences.
  • Updated understanding of promotions, exchange policies, and security measures.
  • Worked collaboratively with teams to enhance overall productivity.
  • Efficiently managed time to meet deadlines and complete tasks promptly.

Assisstant Manager/Manager

Tim Hortons
Ottawa, Ontario
11.2008 - 10.2011
  • Enforced customer service standards to maintain quality and resolve issues promptly.
  • Supervised daily operations, including scheduling shifts and assigning tasks.
  • Executed thorough opening, closing, and shift change processes to ensure operational excellence.
  • Ensured consistent compliance with safety regulations and company policies.

Manager

Marianas Mini Mart and Deli
Ottawa, Ontario
08.2005 - 09.2008
  • Achieved high-quality and safe food production through stringent oversight of processes.
  • Directed a team, promoting productivity and exceptional customer service.
  • Conducted training for new employees on food safety protocols and handling techniques.
  • Managed budgets and expenses to ensure cost-effective operations without compromising quality.
  • Maintained cleanliness by sanitizing kitchen equipment, utensils, and work areas regularly.
  • Evaluated staff performance and resolved issues to maintain operational effectiveness.

Education

Some College (No Degree) - English-as-a-Second-Language Education

Algonquin College
Ottawa
06-2006

Bachelor of Arts - English Education

TEACHERS COLLAGE
MOSUL/IRAQ
06-2001

High School Diploma -

HIGH SCHOOL DIPLOMA
IRAQ
06-1997

Skills

  • Staff training and development
  • Payroll management
  • Budget oversight
  • Performance monitoring
  • Customer service excellence
  • Safety compliance
  • Team leadership
  • Effective communication
  • Documentation and reporting
  • Retail operations management
  • Emergency response planning
  • Product sales strategies

Languages

English
Full Professional
ARABIC
Full Professional
ASSYRIAN
Full Professional

Professional Profile

 As a results-driven professional with extensive experience in management, customer service, and operations, I am committed to contributing to the success and growth of the business. My background in leadership, budget management, and employee development ensures that I can drive operational efficiency and maintain high standards of service and safety. I am excited to bring my skills to a new venture and continue making impactful contributions.

Timeline

Sales Associate

Leons Furniture
04.2012 - 10.2022

Assisstant Manager/Manager

Tim Hortons
11.2008 - 10.2011

Manager

Marianas Mini Mart and Deli
08.2005 - 09.2008

Some College (No Degree) - English-as-a-Second-Language Education

Algonquin College

Bachelor of Arts - English Education

TEACHERS COLLAGE

High School Diploma -

HIGH SCHOOL DIPLOMA
Hiba Behnam