HRIDAY RAVINDRANATH
Summary
Transformational C-suite executive with 18 years of experience in leading large-scale digital and technology transformations within global telecom and enterprise sectors. As Chief Digital & Information Officer, drives initiatives to establish organizations as AI-ready and digital-first. Achieves substantial business value through modernization of legacy systems and fostering high-performing teams. Recognized as a Young Global Leader by the World Economic Forum and acknowledged as a thought leader in AI and enterprise transformation.
Overview
19
19
years of professional experience
Work History
Chief Digital & Information Officer
Orange Business
05.2023 - Current
- Leading enterprise-wide transformation to reposition Orange Business into a digital-first, AI-enabled organisation, supporting global enterprise customers.
- Partner with executive leadership to define and execute long-term technology and business strategy
- Own end-to-end Digital Technology, Data Platforms, and Global Network Infrastructure
- Architect and deliver a future-ready digital portfolio focused on AI, automation, and data-driven services
- Drive enterprise platform modernisation, transitioning legacy systems into cloud-native, scalable ecosystems
- Lead transformation of operating model to improve speed-to-market, cost efficiency, and innovation velocity
- Enable enhanced customer experience through digital channels, automation, and analytics-driven insights
Chief Product & Digital Officer
BT Global
05.2021 - 05.2023
Led BT Global’s $10B business unit transformation through digital innovation and product modernization.
- Launched next-generation digital platforms, enabling BT to expand into data-driven services and integrated ecosystems.
- Facilitated end-to-end digitalization of sales and service channels, resulting in 30% shift to digital through new global marketplace.
- Developed and executed portfolio across cloud, connectivity, cyber security, and digital workplace, enhancing service alignment.
- Established high-performing, customer-obsessed product culture, fostering innovation and responsiveness to market needs.
President & Chief Technology & Information Officer (CTIO)
BT Global
05.2018 - 04.2021
- Authored and executed ‘DigiCo’ strategy, transforming BT into a digital aggregator of secure connectivity and cloud services
- Delivered >$500M in business benefits over 5 years through transformation initiatives
- Transformed traditional delivery model into Agile/DevOps-led high-performing squads, significantly improving delivery speed and quality
- Led technology strategy and large-scale transformation programs, enhancing global delivery operations.
- Managed global workforce of 4,000+ professionals and £298M annual budget, ensuring alignment with strategic goals.
- Owned cybersecurity, risk management, and business continuity across global operations
- Overcame organisational and cultural barriers, facilitating adoption of modern engineering practices across teams.
CIO, Service Operations
BT Global
03.2017 - 05.2018
- Defined and executed global IT strategy and service transformation initiatives to align technology with business goals
- Led modernisation of service delivery platforms, enhancing customer experience and streamlining service processes
- Delivered scalable IT capabilities that enabled seamless support for global enterprise clients
Global Head – IT Delivery, Customer Contracts
BT Global
06.2012 - 02.2017
- Delivered IT solutions across 400+ global enterprise customers with £5B+ annual revenue footprint
- Managed complex, multi-region delivery programs for major clients including: Lloyds Banking Group, Zurich Insurance Group, DHL, Rolls-Royce, Unilever
- Ensured high-quality delivery, governance, and customer satisfaction across large-scale engagements
Global IT Service Delivery Head / Operational Performance Analyst
Tech Mahindra Ltd
02.2007 - 05.2012
- Led global service delivery and operational performance management for enterprise clients
- Built strong foundation in IT operations, service management, and customer delivery excellence
- Managed multi-client environments with focus on performance optimisation and SLA adherence
Education
MSc - International Business & Major Programme Management
Saïd Business School, University of Oxford
MSc - Artificial Intelligence & Intelligent Robotics
University of Edinburgh
Bachelor of Engineering - Computer Science
Anna University
IndiaSkills
- Digital strategy
- Data analytics
- Digital transformation
- Agile methodologies
- Information governance
- AI implementation
- Project management
Board Advisory Leadership Roles
- Advisory Board Member, Dell Technologies, 07/01/19, Provide strategic insights alongside global C-level leaders on enterprise technology evolution, Contribute to shaping product and business strategy for emerging digital trends
- Chairman, BT India Purpose Board, 01/01/20, Partnered with British Asian Trust and NGOs to drive initiatives in Education, Healthcare, Economic empowerment, Led technology-enabled social impact programs
- Board Member, Project Kal, 11/01/19, Support development of solutions promoting gender equality and social transformation, Provide strategic and technological direction for scaling impact
- Leadership Team Member, Swasth Coalition (India Health Stack), Collaborated with public and private sector leaders (including Government of India), Contributed to building a national digital health platform during COVID-19, Provided leadership in strategy and product development
Executive Education Continuous Learning
- Global Energy Transition, Princeton University
- Public Policy, Harvard University
- Digital Sustainability, Stanford University
Recognition Thought Leadership
- Young Global Leader – World Economic Forum
- Recognised as one of the youngest CTIOs in the industry (appointed at age 33)
- Frequent speaker on AI and Enterprise Transformation, Digital Trust and Cybersecurity, Leadership in the Digital Era
Leadership Style Personal Interests
A strong advocate for purpose-led innovation and inclusive leadership, with a belief that technology must drive both business value and societal impact., Passionate about mentoring future leaders, Advocate for diversity, inclusion, and ethical AI, Personal interests: cooking, music, and travel
Core Leadership Capabilities
- Enterprise Digital Transformation & AI Strategy
- Product, Platform & Data Engineering
- Cloud, Connectivity & Cybersecurity Ecosystems
- Large-Scale Program Leadership ($500M+ impact)
- Agile, DevOps & Operating Model Transformation
- Global Technology & Network Infrastructure Leadership
Executive Profile - Summary
Transformational C-suite executive with 18+ years of experience leading large-scale digital, data, and technology transformations across global telecom and enterprise environments. Currently serving as Chief Digital & Information Officer at Orange Business, driving one of the industry’s most ambitious agendas to reposition the organisation as an AI-ready, digital-first enterprise. Proven track record of delivering >$500M in business value, modernising complex legacy ecosystems into scalable, cloud-native architectures, and building high-performing global teams of 4,000+ professionals. Known for combining deep technical expertise with strategic vision to accelerate growth, enhance customer experience, and drive operational efficiency at scale. Recognised globally as a Young Global Leader by the World Economic Forum, and a thought leader in AI, digital trust, and enterprise transformation.
Timeline
Chief Digital & Information Officer
Orange Business
05.2023 - Current
Chief Product & Digital Officer
BT Global
05.2021 - 05.2023
President & Chief Technology & Information Officer (CTIO)
BT Global
05.2018 - 04.2021
CIO, Service Operations
BT Global
03.2017 - 05.2018
Global Head – IT Delivery, Customer Contracts
BT Global
06.2012 - 02.2017
Global IT Service Delivery Head / Operational Performance Analyst
Tech Mahindra Ltd
02.2007 - 05.2012
MSc - International Business & Major Programme Management
Saïd Business School, University of Oxford
MSc - Artificial Intelligence & Intelligent Robotics
University of Edinburgh
Bachelor of Engineering - Computer Science
Anna University