Rifaat El Bacha
Cambridge,ON
Summary
Dynamic leader with a proven track record at Bell Canada, excelling in customer relations and sales growth. Leveraged relationship-building and team leadership skills to consistently surpass sales quotas. Expert in stock management and business development, achieving top district results through strategic inventory control and customer service excellence.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Bell Canada
06.2023 - 12.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached employees and trained on methods for handling various aspects of sales.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue. Was able to achieve top results and surpassing goals by 50% and receiving recognition from the executive team.
Sales Associate
Bell Canada
04.2021 - 06.2023
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns. Offering the best solutions tailored directly to their needs for residential and small business plans.
- Built relationships with customers and community to promote long term business growth. Resulting in over achieving sales quota consistently by 40-60% per month.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Benefits Service Representative
Ontario Teachers Insurance Plan
05.2020 - 04.2021
- Administered medical, dental and vision benefit plans and also handled flexible spending, health savings and health reimbursement accounts in compliance with federal and state regulations.
- Delivered exceptional customer service on benefits issues through active listening, patience and prompt response with resolutions or actionable next steps.
- Managed enrollment process for new hires, addressed ongoing demographic updates and coordinated annual deferred compensation plan process.
- Assisted with design and implementation of various employee benefits programs.
Education
Advanced Diploma - Financial Planning
Conestoga College
Kitchener06.2024
Skills
- Customer Relations
- Stock Management
- Business Development
- Sales Growth
- Relationship Building and Management
- Team Building and Leadership
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Bell Canada
06.2023 - 12.2023
Sales Associate
Bell Canada
04.2021 - 06.2023
Benefits Service Representative
Ontario Teachers Insurance Plan
05.2020 - 04.2021
Advanced Diploma - Financial Planning
Conestoga College
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