Heather Hunter
Amaranth,ON
Overview
11
11
years of professional experience
Work History
Placement Student
CMHA Peel Dufferin, Recovery West
01.2024 - 04.2024
- Supported facilitation of peer groups, creating a safe and inclusive environment for members to connect and share experiences
- Built strong rapport and trust with members, actively listening to their experiences and supporting them in their recovery journeys
- Demonstrated a calm and empathetic approach to crisis situations, helping members manage immediate challenges while maintaining safety of all members
Pool Maintenance Technician
Self Employed
04.2022 - Current
- Communicated weekly with roster of 15 clients to provide status updates on pool maintenance, ensuring complete customer satisfaction
- Managed comprehensive invoicing processes, including detailed hand-written invoices, maintaining accuracy and transparency for clients
- Cultivated strong client relationships through dependable service and proactive communication, fostering trust and long-term loyalty
Beverage Cart Attendant
Shelburne Golf & Country Club
08.2022 - 10.2024
- Monitored golf course for misconduct and enforced golf course etiquette and safety rules when required
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service
- Managed closing duties by restocking items on cart and reconciling cash drawer
Customer Service Representative
Service Ontario
10.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information
Pool Maintenance Technician
D&D Pools & Spas
04.2019 - 10.2021
- Managed travel and service time effectively, personally attending to over 35 maintenance customers per week
- Met with team prior to each shift to deliver updates on scheduling, product inventory, client affairs and address staff concerns
- Regularly conducted 'pool schools' teaching first time pool owners all they need to know about the systems, technology, and maintenance for their specific pool
Cashier
Foodland
04.2015 - 05.2020
- Approached and solved problems with initiative and sound judgment
- Trained new team members in cash register operation, stock procedures, cleaning protocols, OLG lottery, and customer services
- Designed and directed first ever store wide secret Santa for all employees, resulting in higher morale during the busy holiday season and teamwork between departments
KITCHEN VOLUNTEER
Shelburne Legion
09.2013 - 12.2016
- Volunteered at Bi-Weekly wing nights, serving, taking orders, preparing food, and cleaning
- Prioritized and organized tasks to efficiently accomplish service goals
- Communicated with all team members to create a positive, fun and welcoming volunteer environment
OUTDOOR ICE RINK SUPERVISOR
City of Ottawa
12.2018 - 02.2020
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
- Assisted weaker skaters with their skating techniques, to help them build confidence on the ice
- Monitored rink to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks
Education
Graduate Certificate - Addictions and Mental Health
Algonquin College
Ottawa, ON05.2024
Bachelor of Arts Honours - Psychology, Concentration in Forensic Psychology
Carleton University
Ottawa, ON12.2021
Skills
- Client Relations
- Problem Solving
- Task Management
- Effective Communication
- Organizational Skills
- Standard First Aid & CPR
- Smart Serve Certificate (e17042638733RS)
- ASSIST Training
Timeline
Placement Student
CMHA Peel Dufferin, Recovery West
01.2024 - 04.2024
Beverage Cart Attendant
Shelburne Golf & Country Club
08.2022 - 10.2024
Pool Maintenance Technician
Self Employed
04.2022 - Current
Customer Service Representative
Service Ontario
10.2021 - 02.2022
Pool Maintenance Technician
D&D Pools & Spas
04.2019 - 10.2021
OUTDOOR ICE RINK SUPERVISOR
City of Ottawa
12.2018 - 02.2020
Cashier
Foodland
04.2015 - 05.2020
KITCHEN VOLUNTEER
Shelburne Legion
09.2013 - 12.2016
Graduate Certificate - Addictions and Mental Health
Algonquin College
Bachelor of Arts Honours - Psychology, Concentration in Forensic Psychology
Carleton University
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