Heather Hunter
Amaranth,ON
Overview
11
11
years of professional experience
Work History
Placement Student
CMHA Peel Dufferin, Recovery West
Brampton, ON
01.2024 - 04.2024
- Supported facilitation of peer groups, creating a safe and inclusive environment for members to connect and share experiences
- Built strong rapport and trust with members, actively listening to their experiences and supporting them in their recovery journeys
- Demonstrated a calm and empathetic approach to crisis situations, helping members manage immediate challenges while maintaining safety of all members
Pool Maintenance Technician
Self Employed
Dufferin County/ Caledon
04.2022 - Current
- Communicated weekly with roster of 15 clients to provide status updates on pool maintenance, ensuring complete customer satisfaction
- Managed comprehensive invoicing processes, including detailed hand-written invoices, maintaining accuracy and transparency for clients
- Cultivated strong client relationships through dependable service and proactive communication, fostering trust and long-term loyalty
Beverage Cart Attendant
Shelburne Golf & Country Club
Shelburne, ON
08.2022 - 10.2024
- Monitored golf course for misconduct and enforced golf course etiquette and safety rules when required
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service
- Managed closing duties by restocking items on cart and reconciling cash drawer
Customer Service Representative
Service Ontario
Shelburne, ON
10.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information
Pool Maintenance Technician
D&D Pools & Spas
Orangeville, Canada
04.2019 - 10.2021
- Managed travel and service time effectively, personally attending to over 35 maintenance customers per week
- Met with team prior to each shift to deliver updates on scheduling, product inventory, client affairs and address staff concerns
- Regularly conducted 'pool schools' teaching first time pool owners all they need to know about the systems, technology, and maintenance for their specific pool
Cashier
Foodland
Shelburne, Canada
04.2015 - 05.2020
- Approached and solved problems with initiative and sound judgment
- Trained new team members in cash register operation, stock procedures, cleaning protocols, OLG lottery, and customer services
- Designed and directed first ever store wide secret Santa for all employees, resulting in higher morale during the busy holiday season and teamwork between departments
KITCHEN VOLUNTEER
Shelburne Legion
Shelburne, Canada
09.2013 - 12.2016
- Volunteered at Bi-Weekly wing nights, serving, taking orders, preparing food, and cleaning
- Prioritized and organized tasks to efficiently accomplish service goals
- Communicated with all team members to create a positive, fun and welcoming volunteer environment
OUTDOOR ICE RINK SUPERVISOR
City of Ottawa
Ottawa, Canada
12.2018 - 02.2020
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
- Assisted weaker skaters with their skating techniques, to help them build confidence on the ice
- Monitored rink to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks
Education
Graduate Certificate - Addictions and Mental Health
Algonquin College
Ottawa, ON05.2024
Bachelor of Arts Honours - Psychology, Concentration in Forensic Psychology
Carleton University
Ottawa, ON12.2021
Skills
- Client Relations
- Problem Solving
- Task Management
- Effective Communication
- Organizational Skills
- Standard First Aid & CPR
- Smart Serve Certificate (e17042638733RS)
- ASSIST Training
Timeline
Placement Student
CMHA Peel Dufferin, Recovery West
01.2024 - 04.2024
Beverage Cart Attendant
Shelburne Golf & Country Club
08.2022 - 10.2024
Pool Maintenance Technician
Self Employed
04.2022 - Current
Customer Service Representative
Service Ontario
10.2021 - 02.2022
Pool Maintenance Technician
D&D Pools & Spas
04.2019 - 10.2021
OUTDOOR ICE RINK SUPERVISOR
City of Ottawa
12.2018 - 02.2020
Cashier
Foodland
04.2015 - 05.2020
KITCHEN VOLUNTEER
Shelburne Legion
09.2013 - 12.2016
Graduate Certificate - Addictions and Mental Health
Algonquin College
Bachelor of Arts Honours - Psychology, Concentration in Forensic Psychology
Carleton University