GABRIELLE TROFORT
Laval,QC
Summary
I am experienced with coordinating administrative and facilities tasks and maintaining organized office environments. I utilize my strong organizational skills to enhance office efficiency and support team operations.
Overview
7
7
years of professional experience
Work History
Cashier
IGA Marché Concorde
09.2018 - 01.2020
- Independently perform cash and sales operations
- Assist customers in case of problems
- Ensure that the cash register balances with precision and attention
- Assisted customers with inquiries
- Trained new staff on register operations and customer service standards.
Supervisor
IGA Marché Concorde
01.2020 - 09.2021
- Close the store
- Manage the store in the absence of managers
- Handle customer complaints and address concerns
- Supervise clerks, cashiers, and baggers
- Take care of equipment rental (carpet machine, coffee maker, stove, etc.)
- Assist the manager
- Coordinate traffic to the cash registers during peak hours
- Record daily sales
Advisor - Member and Customer Service
Desjardins
01.2022 - 03.2023
- Analyze and respond to complex customer needs, process requests, and ensure necessary follow-ups
- Establish advisory relationships by identifying current or potential needs and promoting customer retention
- Advise members and customers on the best solutions or strategies
- Educated clients on credit management strategies and responsible usage of credit cards.
Customer Support Center Agent
Immigration, Refugees and Citizenship Canada
04.2023 - 03.2024
- Analyzed case files
- Answering client’s questions regarding their application
- Researching, locating, and accessing information by navigating systems and tools
- Providing updated information on the status of client's files
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Explain to customers their obligations and program requirements
- Usage of MC Excel, Outlook and Word to update client’s files
Facilities Coordinator
ARUP
03.2025 - Current
- Coordinated facility maintenance schedules, ensuring timely resolution of issues and minimal disruption to operations.
- Managed vendor relationships, facilitating effective communication and service delivery for facility needs.
- Assisted in space planning initiatives, optimizing workspace utilization and enhancing employee productivity.
- Implemented safety protocols, promoting a safe work environment and compliance with regulations.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in document preparation and data entry, maintaining accuracy and organization in records.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Bachelor of Arts - Communications
University of Montreal
06-2028
Secondary School Diploma - undefined
Reine-Marie College
07.2017
Skills
- Good Communication
- Good stress management
- Customer service
- Problem-solving skills
- Computer skills
- Spreadsheet production
- Document management
- Knowledge of the Office suite
- Typing (45 words/minute)
Languages
English
French
Timeline
Facilities Coordinator
ARUP
03.2025 - Current
Customer Support Center Agent
Immigration, Refugees and Citizenship Canada
04.2023 - 03.2024
Advisor - Member and Customer Service
Desjardins
01.2022 - 03.2023
Supervisor
IGA Marché Concorde
01.2020 - 09.2021
Cashier
IGA Marché Concorde
09.2018 - 01.2020
Secondary School Diploma - undefined
Reine-Marie College
Bachelor of Arts - Communications
University of Montreal
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