Dwight Brouse
Hospitality
Calgary,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Food and Beverage Supervisor
Best Western Hotels & Resorts
Valemount, BC
03.2020 - 01.2023
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Food and Beverage Supervisor
North Coast Hotels And Resort's
Quadra Island, BC
03.2014 - 02.2020
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set and oversaw weekly and special event menu plans.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Restaurant Manager
12 Kings Pub And Grill
Vancouver, BC
12.2008 - 05.2014
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Diploma - Hospitality And Tourism Management
Douglas College
New Westminster, BC 05.2001 -
Skills
Staff supervision
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The question isn’t who is going to let me, it’s who is going to stop me.
Ayn Rand
Timeline
Food and Beverage Supervisor
Best Western Hotels & Resorts
03.2020 - 01.2023
Food and Beverage Supervisor
North Coast Hotels And Resort's
03.2014 - 02.2020
Restaurant Manager
12 Kings Pub And Grill
12.2008 - 05.2014
Diploma - Hospitality And Tourism Management
Douglas College
05.2001 -
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