Hezil Dsouza
Nanaimo,BC
Summary
Dynamic mental health professional with extensive experience at Vancouver Island Health Society, excelling in crisis intervention and psychosocial rehabilitation. Proven ability to foster trust and enhance client well-being through effective communication and behavioral management strategies. Committed to continuous professional development and delivering high-quality care in diverse settings.
Overview
11
11
years of professional experience
Work History
Mental Health Support Worker
Vancouver Island Health Society
10.2023 - Current
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Developed rapport with clients, fostering trust and open communication.
- Participated in training sessions to enhance skills in mental health support techniques.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Engaged clients in therapeutic activities to promote emotional well-being.
- Documented client progress and behavior accurately for team reviews.
- Maintained a safe and supportive environment for clients at all times.
Child and Youth Worker
Footholds Therapy Centre
12.2022 - Current
- Supported development of individualized care plans for children and youth in diverse settings.
- Facilitated group activities to promote social skills and emotional well-being among participants.
- Implemented behavioral strategies to manage challenging behaviors and enhance positive interactions.
- Collaborated with families, educators, and professionals to ensure holistic support for youth needs.
- Assisted in crisis intervention, utilizing de-escalation techniques to ensure safety of individuals involved.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
- Developed strong rapport with clients and families, fostering trust and open communication during therapy sessions.
Pharmacy Assistant
London Drugs
09.2022 - 06.2023
- Assisted pharmacists in dispensing medications and managing inventory efficiently.
- Trained new staff on pharmacy protocols and customer service standards.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare providers to ensure medication accuracy and safety.
- Monitored prescription refills and alerted patients regarding medication usage guidelines.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Hospital Administrator/Manager in Charge
Ullal General Hospital Mangalore
11.2017 - 12.2019
- Streamlined patient admission processes to enhance operational efficiency and reduce wait times.
- Coordinated budget management initiatives, optimizing resource allocation across departments.
- Developed staff training programs focused on compliance with healthcare regulations and best practices.
- Implemented data analysis tools for tracking performance metrics and improving service delivery outcomes.
- Managed interdisciplinary teams to drive strategic initiatives aimed at enhancing overall hospital operations.
- Developed and implemented comprehensive emergency preparedness plans, ensuring readiness for potential crises situations at all times.
- Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
- Managed budgetary constraints effectively, ensuring financial stability for the hospital without compromising quality of care.
Operation Theatre Nurse
Father Muller's Hospital
10.2014 - 08.2015
- Delivered high-quality patient care in fast-paced operating room environment.
- Collaborated with surgical teams to ensure optimal surgical outcomes and patient safety.
- Monitored patient vitals and anesthesia levels throughout procedures, adjusting as necessary.
- Assisted in the preparation and maintenance of sterile instruments and supplies for surgeries.
- Educated patients and families on post-operative care, enhancing recovery experiences.
- Utilized sterile techniques and infection-control guidelines to maintain clean and safe environment.
- Coordinated with surgeons and staff to deliver safe patient care during operations.
- Prepared equipment and supplies necessary for each surgical procedure, ensuring availability when needed by surgeons.
- Promoted a culture of teamwork within the surgical suite by fostering open communication and collaboration among colleagues.
- Streamlined communication among surgical team members, facilitating efficient flow of information during critical moments in surgery.
Education
Masters in Hospital Administration -
Father Muller Medical College
Mangalore, Karnataka, IndiaBachelor of Science - Nursing
Nitte Usha Institute of Nursing Sciences
Mangalore, Karnataka , IndiaSkills
- Medication monitoring
- Social skills training
- Self-care techniques
- Psychosocial rehabilitation
- Crisis intervention
- Behavioral management
- De-escalation techniques
- Relapse prevention
- Recovery planning
Languages
English
Timeline
Mental Health Support Worker
Vancouver Island Health Society
10.2023 - Current
Child and Youth Worker
Footholds Therapy Centre
12.2022 - Current
Pharmacy Assistant
London Drugs
09.2022 - 06.2023
Hospital Administrator/Manager in Charge
Ullal General Hospital Mangalore
11.2017 - 12.2019
Operation Theatre Nurse
Father Muller's Hospital
10.2014 - 08.2015
Masters in Hospital Administration -
Father Muller Medical College
Bachelor of Science - Nursing
Nitte Usha Institute of Nursing Sciences
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