Shayla Holliday
NEDCO
Newtonville,ON
5
years of professional experience
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Work History
Inside Sales Representative
1 Year 3 Months- Develop strong relationships with customers through regular follow-ups and personalized communication.
- Track job leads, manage accounts, and provide customer quotes.
- Managing and putting away inventory and fulfilling customer orders.
- Collaborate with team members to strategize on approaches and improve client outreach initiatives.
Server
1 Year 2 Months- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed food and beverage orders efficiently, maintaining accuracy during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Bartender
11 Months- Developed strong relationships with regular patrons, enhancing repeat business opportunities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Opened and closed bar as a key holder, and maintained cleanliness throughout throughout the shift.
Supervisor
1 Year 3 Months- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members on effective service techniques and operational procedures.
- Implemented process improvements, enhancing efficiency in order preparation and delivery times.
- Managed inventory levels, coordinating with suppliers to ensure timely restocking of products.
- Monitored customer satisfaction, addressing concerns promptly to maintain positive dining experiences.
Education
High School Diploma
- Recipient of Leadership Award, 2021.
- Study Abroad: English - Global Summers Academy, Greece.
- Recipient of SHSM Art, 2022.
Skills
Customer service
Attention to detail
Cheerful and energetic
Superior organizational skills
Email and phone etiquette
Issue resolution
Sales expertise
Timeline
Inside Sales Representative
NEDCO
05.2025 - CurrentRead More
Server
Castle Johns
01.2025 - 03.2026Read More
Server/Bartender
Harwood Blues
04.2024 - 03.2025Read More
Supervisor
Popeyes Chicken
05.2021 - 08.2022Read More
Bowmanville High School
High School Diploma
Read More