Hewan Gebremichael
Toronto,ON
Summary
Licensed Paralegal with background in office administration. Organized and motivated employee eager to apply time management and organizational skills in various environments. Pursuing paralegal opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Senior Fraud Analyst
Bank of Nova Scotia
Toronto, ON
04.2022 - Current
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
- Evaluated internal control systems to ensure compliance with applicable laws and AML regulations related to fraud prevention.
- Set recommendations for closing accounts and maintained detailed records of activity.
- Advised customers with additional precaution measures that can be implemented in order to protect their accounts.
- Coordinated with external law enforcement agencies when necessary during investigations.
Customer Service Representative
Propel Holding Inc
Toronto, ON
09.2021 - 03.2022
- Provides outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Built client rapport while accurately processing documentation and troubleshooting technical discrepancies through completion.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and issues.
Administrative Assistant
Axess Law Professional Corporation
Toronto, ON
03.2020 - 09.2021
- Collaborated with people in various departments including legal department, sales and management.
- Prepared documents such as closing statements, retrieved FCT documents for billing purposes.
- Scheduled appointments and office visits, prepared client packages for signature, notary and Will.
- Uploaded clients, vendors, agents documents to sales force, decrypt and encrypt Clients IDs.
- Manged Automated office operations: incoming calls, emails, faxes and mails.
- Prepared packages for new assignment purchases using a checklist.
- Arranged shipment by generating waybill of POM or FED ex and set up courier for deliveries.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Court Clerk Intern
North York Crown Office Attorney
Toronto, ON
09.2019 - 12.2019
- Provided assistant in receiving information regarding proceedings by copying, distributing and posting dockets, by responding to inquiries/complaints made in person, by phone, or in writing.
- Updated logs, produced reports and put together case files.
- Tracked exhibits admitted during court hearings and updated documentation.
- Supported daily courtroom operations, including document preparation, filing of referral forms and court notices, check-in and check-out and bailiff duties.
- Liaised with general public to process document requests and provide customer service by phone or email and in person.
- Attended court sessions to observe proceedings and take notes for later reference.
Legal Research Assistant
Licensed Paralegal
Toronto, ON
01.2019 - 04.2019
- Proficiently communicated and interviewed prospective clients.
- Conducted interviews in person, phone and developed manual surveys to gather the necessary data.
- Assisted litigation team with LTB trial preparation by conducting research and drafting court documents.
- Participated in client interviews, observed questioning process and took notes to document information.
- Redacted confidential information from legal documents on case-by-case basis.
Education
Licensed Paralegal
Law Society of Ontario
Toronto, ON06.2022
Diploma - Paralegal
AOLCC
Toronto, ON01.2020
Bachelor of Forensic Science - Peterborough
Trent University
Peterborough, ON06.2017
Skills
- Microsoft Office
- salesforce CRM system
- Unity Software
- Data collection
- analytics
- Legal administrative support
- File and Records Management
- Multi-line telephone skills
References
References References available upon request
Timeline
Senior Fraud Analyst
Bank of Nova Scotia
04.2022 - Current
Customer Service Representative
Propel Holding Inc
09.2021 - 03.2022
Administrative Assistant
Axess Law Professional Corporation
03.2020 - 09.2021
Court Clerk Intern
North York Crown Office Attorney
09.2019 - 12.2019
Legal Research Assistant
Licensed Paralegal
01.2019 - 04.2019
Licensed Paralegal
Law Society of Ontario
Diploma - Paralegal
AOLCC
Bachelor of Forensic Science - Peterborough
Trent University
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