HEVAL HAMIDI
North Vancouver,BC
Summary
Accomplished professional recognized for exceptional customer service and employee development. Skilled in identifying market trends and implementing effective strategies that drive productivity and foster a collaborative work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
OWNER/Manager
GENERAL HEATING LTD.
Vancouver, British Columbia
04.2018 - 05.2025
- Similar to my previous job
Owner/Manager
CENTRAL COMMERCIAL & RESIDENTIAL SERVICES LTD.
Burnaby, British Columbia
12.2012 - 03.2018
- Managed daily operations and administration of the business.
- Trained and mentored staff on operational best practices.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Conducted performance reviews for employees on a regular basis.
- Managed sales presentations to promote product and brand benefits.
- Organized events such as trade shows and conferences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance reviews for team members.
- Managed risk by developing and implementing effective risk management strategies.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Analyzed market trends to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Warehouse Worker
GORDON FOOD SERVICES
Delta, British Columbia
06.2012 - 08.2012
- Prepared and organized products for efficient distribution.
- Collaborated with team members to optimize workflow processes.
- Loaded and unloaded shipments following safety protocols.
- Followed company policies for handling hazardous materials safely.
- Used pallet jacks to move items to and from warehouse locations.
- Operated scanners, computers, and other equipment to track orders.
- Used digital database to keep records of units and stock moved.
- Used scanners to track parcel information, condition or receipt.
- Tagged and wrote identifying information on containers, boxes and cargo.
MANAGER
PERSIA FOOD
WEST VANCOUVER , BC
11.2010 - 06.2012
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff in customer service and sales techniques.
- Maintained inventory levels and organized stockroom for optimal efficiency.
- Scheduled employee shifts to meet store coverage needs effectively.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Information Technology
Kwantlen Polytechnic University
Surrey, BC01-2022
High School Diploma -
SOUTH HILL EDUCATION
Vancouver, BC06-2017
Certificate - CLASS B GAS FITTING
PACIFIC VOCATIONAL COLLEGE
Burnaby, BC12-2011
Some College (No Degree) - English Language
CITY COLLEGE OF PLYMOUTH
Plymouth, UK07-2010
Skills
- Financial management
- Risk management
- Inventory control
- Sales presentations
- Market analysis
- Customer relationship management
Languages
English
Professional
Persian
Native/ Bilingual
KURDISH-KURMANJI
Native/ Bilingual
AZARI
Native/ Bilingual
Turkish
Limited
Websites
Certification
- HIGH SCHOOL DIPLOMA
- BACHELOR'S DEGREE
- RED SEAL - CLASS B GAS FITTE
- CERTIFICATE OF COMPLETION - HPSC / HPCN
- CERTIFICATE OF COMPLETION - HEAT LOSS / HEAT GAIN
- MUNICIPAL HEAT PUMP CERTIFICATION (HYDRONIC)
- CERTICATE OF COMPLETION - PRINCIPLES OF MOVING AIR
References
References available upon request.
Timeline
OWNER/Manager
GENERAL HEATING LTD.
04.2018 - 05.2025
Owner/Manager
CENTRAL COMMERCIAL & RESIDENTIAL SERVICES LTD.
12.2012 - 03.2018
Warehouse Worker
GORDON FOOD SERVICES
06.2012 - 08.2012
MANAGER
PERSIA FOOD
11.2010 - 06.2012
Bachelor of Science - Information Technology
Kwantlen Polytechnic University
High School Diploma -
SOUTH HILL EDUCATION
Certificate - CLASS B GAS FITTING
PACIFIC VOCATIONAL COLLEGE
Some College (No Degree) - English Language
CITY COLLEGE OF PLYMOUTH
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