Alexandria de Haan
Victoria
Summary
Experienced in leading teams to success through effective, adaptable management, and planning. Strong communication skills helps drive team performance and collaboration in order to create a healthy and positive environment for all. Track record of successfully overseeing project execution and adapting to dynamic work environments. Capable of handling all types of people with grace and respect.
Overview
8
8
years of professional experience
Work History
Full-time Team Lead/Assistant Manager
The Body Shop
03.2025 - Current
- Following the company’s transition through bankruptcy and new ownership, this position required a good deal of patience, adaptability, and people skills. Helped in the hiring process for multiple new members of the store team and trained them all. This position also required sitting in on weekly meetings and contributing feedback to the company in a conducive manner.
Part-time Team Lead
The Body Shop
10.2023 - 03.2025
- Quickly gained a high level of trust among co-workers and helped them problem-solve. This position required training new hires, driving sales, quick thinking, and working in close collaboration with store management among other things. At times this position required doing a number of managerial tasks and working alone for extended periods. Oversaw the company through a transition period which required a high degree of personability when dealing with customers.
Research Project
Royal BC Museum
09.2024 - 12.2024
- Worked on a research project for the Royal BC Museum for a new virtual tour guide. The project involved researching the technicalities of human and AI interaction in order to give users of the new tour guide the most natural experience possible. Additionally, this position required managing a small team of three to make sure everyone was on track to meet deadlines, streamline the documents, and coordinate meetings with the project manager.
Customer Service Consultant
The Body Shop
02.2022 - 10.2023
- Resumed working at The Body Shop as a customer service consultant once more. Quickly reintegrated and learnt updated product lines and new Covid-19 procedures while maintaining a high level of customer service. Entrusted with new responsibilities involving product and inventory management.
Research Assistant
SSHRC Project in the Linguistics Department of UVic
10.2021 - 04.2022
- This position required working in collaboration with small and large groups, writing and refining survey questions to be used in a long-term study.
Animal Care Expert
Bosley's by Pet Valu
08.2019 - 08.2021
- Job included interacting with a variety of customers and their pets to find the right product for their needs while adhering to and maintaining the required Covid19 protocols at all times. Other duties included ensuring all expiring products were priced down accordingly and moved to the correct area, doing so required a complete overhaul of the former system. Regularly worked mornings on days orders were received to put out stock and trained other employees in the process.
Customer Service Consultant
The Body Shop
11.2017 - 07.2018
- Duties included interacting with a multitude of customers on a daily basis and assisting them in finding the right skincare product in a fast-paced retail environment. Along with extensive knowledge about the products, transactions were completed in a timely manner and the store was cleaned to the company’s standards.
Education
Bachelor of Arts - Applied Linguistics
University of Victoria
Victoria, BC12.2024
GED -
Timberline Secondary School
Campbell River, BC01.2014
Skills
- Reliable and punctual team member with a strong work ethic
- Attention to detail
- Adaptable and flexible worker who masters new concepts and skills quickly
- Adept at following instructions, multi-tasking and managing multiple projects
- Coaching and mentoring
- Passionate about helping others and creating a welcoming learning environment
- Eager to learn and contribute
- Strong communication skills
- Capable of problem-solving alone and as a team
- Conflict resolution
Languages
English
Native or Bilingual
Japanese
Elementary
Spanish
Elementary
German
Elementary
French
Elementary
Affiliations
October 2018-April 2019:
President of the Camosun Japanese College Club. Tasks included managing a budget, recruiting members, booking rooms, sending off weekly emails and running hour long meetings in a friendly and professional manner to improve member’s confidence in speaking Japanese outside of classroom settings.
September 2019-December 2022:
Co-president of the University of Victoria Japanese Culture Club. Duties involve managing a budget, recruiting members, booking rooms, planning events, and moving the club to a solely online capacity during the Covid19 pandemic.
Timeline
Full-time Team Lead/Assistant Manager
The Body Shop
03.2025 - Current
Research Project
Royal BC Museum
09.2024 - 12.2024
Part-time Team Lead
The Body Shop
10.2023 - 03.2025
Customer Service Consultant
The Body Shop
02.2022 - 10.2023
Research Assistant
SSHRC Project in the Linguistics Department of UVic
10.2021 - 04.2022
Animal Care Expert
Bosley's by Pet Valu
08.2019 - 08.2021
Customer Service Consultant
The Body Shop
11.2017 - 07.2018
Bachelor of Arts - Applied Linguistics
University of Victoria
GED -
Timberline Secondary School