HETVI PATEL
Toronto,Canada
Summary
Enthusiastic and driven university student with a strong academic foundation, seeking volunteer opportunities to contribute meaningfully while gaining hands-on experience. Possesses excellent communication and time management skills, and remains composed and solution-focused in high-pressure situations. Quick to adapt, eager to learn, and confident in taking on new challenges. Demonstrates a positive attitude, strong problem-solving abilities, and a commitment to supporting team goals. Equally comfortable working independently or collaboratively in diverse environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Nuance Group, Pearson Airport ( Duty Free)
04.2024 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Responded proactively and positively to rapid change.
Cashier
SSP CANADA
12.2021 - 03.2024
- Collected and processed financial transaction in the form of cash, credit card, gift cards, vouchers.
- Maintained clean and orderly work area and assisted with the support clean establishment.
- Count cash at the beginning and end of the shift to ensure transactions accuracy.
General Crew Member
Tim hortons
09.2021 - 11.2023
- Assisted customers daily, greeting them, answering customer question, and provide information on procedure and policies.
- Trained new co-workers.
- Resolved customer complains regarding sales ans service.
Volunteer
Amit hospital
01.2021 - 07.2023
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Monitored patients records to ensure that all medications were administered on the time according to Doctor's instructions.
Education
Bachelor of Science - Psychology
York University
Toronto, None12-2026
University Transfer - Art and Science
Seneca College of Applied Arts And Technology
North York, ON04.2023
Business Management -
NMIMS University
Mumbai, Pardi06.2021
High School - Science (Biology)
Vallabh Ashram
04.2020
Skills
- Excellent written and oral communication skills
- Time management
- Problem resolution
- Adaptability
- Teamwork
- Customer service
Languages
English
Hindi
Gujarati
Timeline
Customer Service Representative
The Nuance Group, Pearson Airport ( Duty Free)
04.2024 - Current
Cashier
SSP CANADA
12.2021 - 03.2024
General Crew Member
Tim hortons
09.2021 - 11.2023
Volunteer
Amit hospital
01.2021 - 07.2023
Business Management -
NMIMS University
High School - Science (Biology)
Vallabh Ashram
Bachelor of Science - Psychology
York University
University Transfer - Art and Science
Seneca College of Applied Arts And Technology
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