Summary
Overview
Work History
Education
Skills
Timeline
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Hetvi Patel

Summary

Dedicated and results-driven customer service specialist with 3 years of experience in providing exceptional support to customers across diverse industries. Skilled in handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. Proven ability to build strong client relationships, manage complaints, and contribute to team success. Adept at multitasking in fast-paced environments while maintaining professionalism and attention to detail.

Overview

6
6
years of professional experience

Work History

Learning Ambassador

Amazon
10.2024 - Current
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Answered questions from workers regarding safety issues or concerns.

Team Member

Burrito Guyz
11.2023 - 08.2024
  • Assisted in taking customer orders and providing recommendations
  • Provided quality customer service with a friendly attitude
  • Provided excellent customer service while promoting loyalty programs to increase sales potential
  • Accepted cash and credit card payments, issued receipts and provided change

Data Entry Specialist

Workforce Planning Board of Grand Erie
09.2023 - 12.2023
  • Validated customer information, such as addresses and contact numbers
  • Entered large volumes of data quickly with a high
    degree of accuracy.
  • Prepared summaries of daily work completed for review
    by supervisors.
  • Maintained confidentiality of sensitive information
    entered the system.

Customer Service Representative

Walmart
06.2023 - 11.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Identified areas of improvement in customer service processes and suggested changes accordingly
  • Developed strong customer relationships to encourage repeat business
  • Resolved customer complaints or answered customers' questions

Team Member

Toyota Motor Manufacturing Canada
10.2021 - 07.2022
  • Maintained safety protocols through safe handling of equipment and chemicals
  • Reported maintenance concerns or repairs to the appropriate supervisor for prompt remediation
  • Offered training and support to keep team members motivated and working toward objectives
  • Collaborated with team members to maximize productivity and efficiency

Office Administrator Coordinator

LDR International School
06.2019 - 03.2021
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
  • Coordinated onsite training events with outside vendors and online webinars
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays

Education

Business -

Conestoga College
08.2024

Data Processing & Reporting -

Conestoga College
12.2023

Skills

  • Phone Etiquette
  • Problem-Solving
  • Customer Service
  • Data Entry
  • Microsoft Outlook
  • Data accuracy
  • Microsoft Excel
  • Microsoft Word
  • Peer mentoring

Timeline

Learning Ambassador

Amazon
10.2024 - Current

Team Member

Burrito Guyz
11.2023 - 08.2024

Data Entry Specialist

Workforce Planning Board of Grand Erie
09.2023 - 12.2023

Customer Service Representative

Walmart
06.2023 - 11.2023

Team Member

Toyota Motor Manufacturing Canada
10.2021 - 07.2022

Office Administrator Coordinator

LDR International School
06.2019 - 03.2021

Data Processing & Reporting -

Conestoga College

Business -

Conestoga College

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Hetvi Patel