Hetvi Desai
Windsor
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Client Relationship Executive
AALPS Wealth India Pvt Ltd
07.2023 - 08.2024
- Developed and maintained strong client relationships by regularly checking in and providing personalized support to meet their needs
- Addressed and resolved client inquiries and issues through effective communication and problem-solving, ensuring timely and satisfactory resolutions
- Coordinated client meetings and communications, scheduling appointments, preparing agendas, and ensuring follow-up actions were completed
- Assisted in the creation and execution of client engagement strategies, including organizing events and campaigns to enhance client interactions
- Managed and updated client information using CRM systems, ensuring accurate records and facilitating efficient client tracking and follow-up.
Sales Representative
AALPS Wealth India Pvt Ltd
07.2021 - 06.2023
- Consistently exceeded sales targets by 20% through effective prospecting, lead generation, and closing strategies
- Developed and executed sales strategies, resulting in a 15% increase in sales over 1.5 years
- Built and maintained strong client relationships by understanding their needs and providing tailored solutions, leading to an improvement in customer retention
- Managed the entire sales cycle, from prospecting and qualifying leads to closing deals and providing post-sale support
- Collaborated with the marketing team to develop and implement promotional campaigns, increasing brand awareness and lead generation
- Achieved and exceeded sales targets consistently, demonstrating strong goal-meeting abilities and contributing to overall team success
- Handled customer inquiries and complaints with professionalism and empathy, resolving issues promptly and maintaining high levels of customer satisfaction.
Education
MBA -
Gujarat Technology University
06.2023
BBA -
Gujarat University
04.2021
Skills
- Microsoft Office
- Email Communication
- Data Entry
- Lead Management
- Data Management
- Communication Tools
- Microsoft Excel
- Communication
- Customer Service
- Relationship Building
Personal Information
Willing To Relocate: True
Timeline
Client Relationship Executive
AALPS Wealth India Pvt Ltd
07.2023 - 08.2024
Sales Representative
AALPS Wealth India Pvt Ltd
07.2021 - 06.2023
MBA -
Gujarat Technology University
BBA -
Gujarat University
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