Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Hetul Budhiraja

Vancouver,BC

Summary

Results-driven and client-focused sales professional with over 6 years of experience in corporate & retail selling. Proven track record of building deep, consultative, trust-based relationships with clients and a strong understanding of their businesses. Skilled in solution selling and driving revenue growth through strategic account management. Ardent to develop and test new sales strategies to grow the business, while adapting to continuous market changes

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart Canada
Nanaimo, BC
02.2022 - Current
  • Foster collaboration and achieve ongoing performance improvements.
  • Implement strategies to continually increase customer satisfaction scores.
    Conduct ongoing training sessions to ensure exceptional service in a high-volume retail environment.
  • Manage and promptly resolve escalated customer issues, minimizing resolution time.
  • Implement and refine efficient customer service procedures, improving response times.
  • Conduct regular training on best practices, product knowledge, and policies.
    Streamline onboarding with a comprehensive training program, reducing time by 30%.
  • Utilize analytics to assess performance, providing real-time insights for continuous improvement.
    Generate reports for senior management with actionable recommendations.
  • Collaborate with other departments to ensure an integrated customer experience.
  • Align customer service strategies with ongoing business objectives in cross-functional meetings.

Technology Assistant

Vancouver Island University
Nanaimo, BC
09.2021 - 10.2022
  • Assisted management professors with the technology required to conduct hybrid learning sessions for Vancouver Island University's management students situated around the world.
  • Resolved dynamically evolving technological challenges and ensuring a smooth learning and inclusiveness for the students.
  • Communicated with the professors to understand their technological requirements and produced tailor-made solutions for smooth delivery of courses.
  • Assisted in the implementation of technology projects, providing technical expertise and support as required.
  • Participated in project planning, execution, and post-implementation evaluation.

Business Strategy Student Ambassador

Moose Hide Campaign
Victoria, BC
11.2021 - 04.2022
  • Integral part of 4 student ambassadors working with the school districts of Ontario & Manitoba to create awareness about the program.
  • Created social media awareness strategies to enhance the outreach for the Moose Hide Campaign.
  • Developed communication strategies for the awareness of Moose Hide Day, which stands against the violence on indigenous women and children.
  • Created database through market research of the key stakeholders of the school districts in Canada.
  • Analyzed campaign effectiveness through data collection and feedback mechanisms.
  • Prepared reports on key performance indicators, providing insights for continuous improvement and future strategic planning.
  • Managed social media platforms to promote campaign events, share relevant resources, and engage the community in meaningful conversations.
  • Leveraged digital platforms to amplify the campaign's message and reach a wider audience.

Assistant Sales Manager

Harley Davison
08.2018 - 07.2020
  • Own and manage a select group of client relationships as determined by practice leaders, resulting in increased client satisfaction and retention
  • Successfully added new logos to the client portfolio through strategic prospecting and relationship building
  • Developed in-depth knowledge of clients' strategies and business issues, enabling effective solution selling
  • Identified key client stakeholders and created power maps to devise tailored strategies for engaging with clients
  • Collaborated with offering leaders to bring innovative solutions to market and identify opportunities for target customer engagement
  • Created opportunities for product and service activation across accounts, collaborating with account team members on demand generation initiatives
  • Developed and tracked client feedback programs and win/loss reviews, producing crucial insights for continuous improvement
  • Planned, promoted, and oversaw the distribution of thought leadership across the account portfolio
  • Promoted cross-account integrated service line planning and activity to drive revenue growth
  • Served as a subject-matter expert on account and market-related topics, providing valuable insights to internal stakeholders.

Sales Consultant

Harley Davidson
08.2015 - 08.2018
  • Implemented a personalized customer path at the dealership to enhance the overall customer experience
  • Developed tailor-made solutions for corporate clients to meet their bulk order demands, including creating corporate pricing strategies
  • Played a key role in contract negotiations, ensuring favorable outcomes for the company
  • Formulated and managed motorcycling events for the HOG's (World's largest rider community), resulting in increased customer retention
  • Consistently achieved top sales performance, selling the maximum number of motorcycles in a year
  • Recognized as the best sales consultant in India for four consecutive months
  • Implemented cross-selling and up-selling techniques to drive sales growth
  • Successfully worked with corporate clients, providing tailor-made solutions and securing million dollar deals.

Summer Intern

ITC Infotech India Ltd.
Bangalore
06.2014 - 07.2014
  • Worked in the banking, financial services, insurance department of the company to create software solutions for ITC InfoTech customers.
  • Worked on various methodologies of business analysis and software testing to test the custom software solutions created for their customers.
  • Worked on a project aimed at gathering the business requirement document for the client under the supervision of the general manager and the lead business analysts of ITC InfoTech.
  • Collaborated with key stakeholders to conduct thorough needs assessments, resulting in the identification and implementation of software enhancements that aligned with clients' evolving business objectives.
  • Provided inputs in translating complex business requirements into comprehensive technical specifications, facilitating efficient communication between business teams and technical developers.

Education

MBA - Business Management

Vancouver Island University
Nanaimo, BC
06-2023

Bachelor in Technology - Information Technology

Bharati Vidyapeeth Deemed University
06.2015

Network Security Diploma - IT Network Security

Bharati Vidyapeeth Deemed University
Pune
06-2015

Skills

  • Client relationship management
  • Solution selling
  • Business Development
  • Sales planning & Execution
  • Cross team collaboration
  • CRM software
  • Strategic Account Management
  • Market Research & Analysis
  • Negotiation & Contract Management
  • Presentation & Communication skills
  • Business Intelligence tools
  • Data warehousing

Certification

  • Canadian Investment Funds - IFIC, 07/2022
  • TCPS2 - Research Ethics, 09/2023
  • Mastering sales skills and interactions- Harley-Davidson Motorcycles

Timeline

Customer Service Manager

Walmart Canada
02.2022 - Current

Business Strategy Student Ambassador

Moose Hide Campaign
11.2021 - 04.2022

Technology Assistant

Vancouver Island University
09.2021 - 10.2022

Assistant Sales Manager

Harley Davison
08.2018 - 07.2020

Sales Consultant

Harley Davidson
08.2015 - 08.2018

Summer Intern

ITC Infotech India Ltd.
06.2014 - 07.2014

MBA - Business Management

Vancouver Island University

Bachelor in Technology - Information Technology

Bharati Vidyapeeth Deemed University

Network Security Diploma - IT Network Security

Bharati Vidyapeeth Deemed University

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Hetul Budhiraja