Hetu Patel

Windows Systems Administrator

MyOffice Answer

10.2019 - 10.2022

Provided day-to-day support for diverse and highly available Windows environments, both internal and external, ensuring seamless operation of services.
Deployed new Windows Server infrastructure to meet the evolving needs of the business, collaborating with cross-functional teams to ensure alignment with organizational goals.
Collaborated closely with network and hardware teams to troubleshoot issues, offer recommendations for improvement, and proactively monitor systems for performance and reliability.
Demonstrated a strong commitment to security best practices, regularly applying patches and monitoring for vulnerabilities to safeguard infrastructure.
Actively participated in Agile sprints, contributing expertise and collaborating with team members to drive continuous improvement and meet project objectives.
Played a key role in the design of new solutions, providing valuable input to enhance the performance, scalability, and manageability of existing infrastructure.
Collaborated closely with network and hardware teams to troubleshoot issues, provide recommendations, and ensure seamless integration of systems.
Provided technical support to end-users, including troubleshooting software issues, installing and configuring software applications, and resolving network connectivity issues.
Assisted in the deployment and maintenance of IT infrastructure, including servers, workstations, and networking equipment.
Managed user accounts and permissions in Active Directory and other authentication systems.
Conducted regular backups and implemented disaster recovery procedures to ensure data integrity and availability.
Assisted in the planning and execution of IT projects, including system upgrades, migrations, and deployments.
Worked with team members to develop automation and deployment process strategies, streamlining operations and improving efficiency.