Hetsree Thakkar
Niagara Falls
Summary
Proven leader in operations management, adept at driving operational excellence and team leadership across diverse sectors, including a pivotal role at Tripshepherd. Expert in capacity planning and performance analysis, I've significantly enhanced collaboration and reduced turnaround times, showcasing a blend of strategic oversight and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Operations Executive
Tripshepherd
05.2024 - Current
- Managing tours making sure of smooth operations from the time it is booked to the time guest complete the tous.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
Technical Support Representative
Concentrix
10.2023 - 01.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Reservations Agent
Clublink
03.2023 - 10.2023
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with Guests and other departments
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Luxury Travel Advisor
Vintage Hotels
03.2022 - 03.2023
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Marketing Expert
Accenture
03.2021 - 03.2022
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Optimized digital advertising channels such as Google AdWords, Facebook Ads, resulting in increased conversions rates and ROI.
- Managed marketing budgets, ensuring cost-effective allocation of resources for optimal results.
- Streamlined internal communication processes, fostering collaboration among departments in support of marketing objectives.
Manager
Wendys Restaurant
08.2019 - 03.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Reinsurance Accounting
Jardine Lloyd Thompson, JLT
04.2013 - 11.2016
- Assisted in maintaining regulatory compliance by keeping up-to-date with industry standards and incorporating relevant changes into company policies and procedures.
- Developed expertise in various lines of business including property, casualty, life, health, and specialty insurance products to better serve a wide range of client needs.
- Optimized portfolio performance through diligent monitoring of market trends, identifying growth opportunities and areas for improvement.
- Managed a diverse portfolio of accounts, maintaining strong relationships with key stakeholders and delivering high-quality service consistently.
Education
MBA - Accounting And Finance
D.Y Patil University
09.2024
Post Graduation Diploma - International Business Management
Niagara College
05.2019
Bachelor's of Commerce - Accounting
Mumbai University
03.2013
Skills
- Operations Management
- Operational Excellence
- Operations Oversight
- Team Leadership
- Capacity Planning
- Performance Analysis
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Operations Executive
Tripshepherd
05.2024 - Current
Technical Support Representative
Concentrix
10.2023 - 01.2024
Reservations Agent
Clublink
03.2023 - 10.2023
Luxury Travel Advisor
Vintage Hotels
03.2022 - 03.2023
Marketing Expert
Accenture
03.2021 - 03.2022
Manager
Wendys Restaurant
08.2019 - 03.2021
Reinsurance Accounting
Jardine Lloyd Thompson, JLT
04.2013 - 11.2016
Bachelor's of Commerce - Accounting
Mumbai University
MBA - Accounting And Finance
D.Y Patil University
Post Graduation Diploma - International Business Management
Niagara College
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