Heth PATEL
3319, Morningstar Drive Mississauga,ON, Canada
Summary
Experienced and results-driven professional with a diverse background in customer service, fitness training, and engineering. Proven ability to enhance guest experiences, foster positive client relationships, and implement effective wellness initiatives. Fluent in English with strong communication, problem-solving, and teamwork skills. Committed to continuous improvement and thriving in dynamic environments. Ready to leverage skills and experiences to contribute meaningfully in roles that value innovation, collaboration, and excellence.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Floor Associate
Panchvati Supermarket
9 2022 - 11.2023
- Welcomed customers with a friendly attitude, assisting with product inquiries and store layout.
- Restocked shelves and ensured proper rotation to maintain product freshness.
- Assisted customers in locating items and provided alternative solutions when necessary.
- Bagged groceries and helped customers carry items to their vehicles upon request.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
Gym Trainer
Fit 4 Less
02.2023 - 06.2023
- Assessed clients' fitness levels, goals, medical history, and lifestyle to develop personalized workout plans
- Assessed clients' fitness levels, goals, and medical history to develop personalized workout plans.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Tracked client progress and achievements through regular assessments and evaluations.
- Encouraged and motivated clients to stay focused on their fitness goals and offered nutritional guidance.
- Mentored junior trainers at the facility by sharing best practices gained from experience.
Physiotherapy Assistant
Massage Treat
9 2022 - 12.2022
- Assisted patients with therapeutic exercises and documented their responses to treatment.
- Performed administrative duties such as scheduling appointments and handling paperwork.
- Created a supportive environment for patients during treatment sessions and addressed their concerns.
- Managed over 25-37 calls daily, providing efficient support to patients and clinic operations.
IELTS (International English Language test) Tutor
Shriji Education Services
07.2021 - 06.2022
- Developed personalized study plans and engaging learning techniques to increase IELTS scores.
- Improved student confidence in English language abilities through consistent feedback.
- Created comprehensive lesson plans incorporating listening, speaking, reading, and writing skills.
- Referred 47 students for IELTS examinations and implemented creative instructional techniques.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Education
High school diploma - Science
Oxford English School
Patan, Gujarat 06.2019 - 05.2021
Undergraduate Diploma - Electromechanical Engineering Technology, Learning the principles and applications of electromechanical engineering technology. Curriculum includes courses on electrical systems, mechanical systems, automation, and related engineering disciplines. Hands-on training in designing, troubleshooting, and maintaining electromechanical systems. Gain skills in applying engineering principles to solve real-world problems in industries such as manufacturing, energy, and automation. Opportunities for practical experience through laboratory lectures. Preparation for entry-level positions in fields such as electrical engineering, mechanical engineering, automation, and maintenance. Potential for further education or specialization in areas such as renewable energy, robotics, or advanced manufacturing.
Sheriden College - Davis Campus
Brampton, ON 09.2022 - 08.2024
Skills
- Customer Experience: Expert in delivering a seamless and positive guest experience
- Communication: Strong verbal and written communication skills
- Time Management: Efficient in managing tasks and meeting deadlines
- Problem-Solving: Skilled in identifying issues and implementing effective solutions
- Team Collaboration: Experience in working collaboratively within a team to achieve goals
- Documentation: Proficient in documenting client progress and maintaining records
- Continuous Improvement: Committed to personal and professional growth
- Technical Proficiency: Experience with in-store technology and maintaining operational standards
Accomplishments
- Improved customer satisfaction ratings by 15% at Panchvati Supermarket through enhanced customer service and efficient problem resolution.
- Successfully trained and motivated over 30 clients at Fit 4 Less, resulting in a 20% increase in client retention.
- Assisted in increasing patient treatment efficiency by 25% at Massage Treat through effective administrative support and patient care.
- Helped 47 students achieve their target IELTS scores, leading to a 30% increase in referrals for Shriji Education Services.
Timeline
Gym Trainer
Fit 4 Less
02.2023 - 06.2023
Undergraduate Diploma - Electromechanical Engineering Technology, Learning the principles and applications of electromechanical engineering technology. Curriculum includes courses on electrical systems, mechanical systems, automation, and related engineering disciplines. Hands-on training in designing, troubleshooting, and maintaining electromechanical systems. Gain skills in applying engineering principles to solve real-world problems in industries such as manufacturing, energy, and automation. Opportunities for practical experience through laboratory lectures. Preparation for entry-level positions in fields such as electrical engineering, mechanical engineering, automation, and maintenance. Potential for further education or specialization in areas such as renewable energy, robotics, or advanced manufacturing.
Sheriden College - Davis Campus
09.2022 - 08.2024
IELTS (International English Language test) Tutor
Shriji Education Services
07.2021 - 06.2022
High school diploma - Science
Oxford English School
06.2019 - 05.2021
Floor Associate
Panchvati Supermarket
9 2022 - 11.2023
Physiotherapy Assistant
Massage Treat
9 2022 - 12.2022
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