Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Hetal Solanki

TORONTO,Ontario

Summary

Highly organized, proactive, and detail-oriented Executive Assistant with over 5 years of experience supporting senior leaders in fast-paced, collaborative, and startup-style environments. Proven track record of effective decision making, stakeholder engagement, and execution under pressure. Adept in managing complex calendars, leading cross-functional initiatives, conducting research, and solving problems efficiently. Known for strong organizational skills, innovative thinking, and excellent written communication. Proficient in Google Workspace, Slack, Microsoft Office (Word, Excel, PowerPoint), and CRM platforms. A self-motivated professional who thrives in entrepreneurial environments and supports team growth and development through leadership and reliability.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Blue Jays
Toronto, Canada
03.2024 - Current
  • Delivered exceptional guest service and managed high-volume client interactions in a fast-paced, team-oriented setting.
  • Demonstrated problem solving skills and time management to meet SLAs and optimize execution.
  • Composed and handled written communication professionally while addressing customer inquiries.
  • Supported stakeholder engagement through interdepartmental collaboration and research-based solutions.
  • Contributed to developing improved service workflows by documenting customer insights.

Senior Sales Manager (Insurance Advisor)

Bajaj Life Insurance
Mumbai, India
01.2021 - 08.2023
  • Led organizational growth by advising clients on tailored financial applications and solutions.
  • Conducted research to evaluate market needs and supported business development.
  • Managed confidential client data and risk profiles while ensuring compliance and ethical standards.
  • Fostered strong stakeholder relationships through leadership, communication, and reliable execution.
  • Supported small team onboarding and training during early-stage, founder-led expansion.
  • Utilized CRM and Excel for performance analytics, problem resolution, and strategy alignment.

Education

Post-Degree Certificate - Global Business Management

Fleming College
Toronto, ON
12.2024

Bachelor of Management Studies -

Mumbai University
Mumbai, India
10.2019

Skills

  • Executive Calendar & Travel Management
  • Time Management & Prioritization
  • Google Workspace
  • Slack
  • Microsoft Office (Word, Excel, PowerPoint)
  • Written & Verbal Communication
  • Stakeholder Relations
  • Project Coordination
  • Research & Administrative Applications
  • Event Planning
  • Onboarding Support
  • Team Engagement
  • Problem Solving Skills
  • Organizational Skills
  • Documentation
  • Startup & Entrepreneurial Experience
  • Founder Support
  • CRM Software
  • Growth-Focused Strategy
  • Decision Making
  • Innovative Execution
  • Detail-Oriented
  • Leadership
  • Ethical Practices

Timeline

Customer Service Representative

Blue Jays
03.2024 - Current

Senior Sales Manager (Insurance Advisor)

Bajaj Life Insurance
01.2021 - 08.2023

Post-Degree Certificate - Global Business Management

Fleming College

Bachelor of Management Studies -

Mumbai University
Hetal Solanki