Hetal Purohit

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• Maintained electronic and paper filing systems for easy retrieval of information.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
• Updated HR database with new employee information, changes in benefits, and other details.

• Responded to customer requests for products, services, and company information.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.