Hetal Dalal
Markham,Canada
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and retail management, notably at Evolve Wellness. Excelled in developing business strategies and enhancing customer service, achieving a notable customer retention rate. Skilled in EMR Systems and active listening, adept at fostering positive relationships and driving business growth.
Overview
16
16
years of professional experience
Work History
Founder / CEO
Evolve Wellness
Scarborough, Canada
01.2018 - Current
- Hired, trained, and mentored staff members to maximize productivity.
- Implemented strategic offerings to enhance company's suite of products and services.
- Implemented customer feedback loops to gather insights and improve product and service offerings continually.
- Managed day-to-day activities across multiple departments within the organization.
- Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
- Recruited, hired and trained staff members to ensure that operational goals were met.
Licensed Dispensing Optician
Ollie Quinn
Toronto, Canada
07.2017 - 08.2018
- Adjusted eyeglasses, making minor repairs as necessary, to ensure proper fit and comfort levels for clients.
- Attended continuing education classes to stay updated with changing trends in the industry.
- Assisted customers in selecting frames that best suit their facial features and style preferences.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Demonstrated knowledge of contact lenses including fitting procedures, cleaning instructions and follow up visits.
- Evaluated prescriptions along with clients' work and personal visual requirements.
Senior Store Manager
Budget Optical
01.2009 - 12.2016
- Implemented campaigns and promotions to help with developing goods and services.
- Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
College diploma - Small Business and Entrepreneurship
George Brown College
Toronto, ON09.2017
Diploma of Opticianry -
B.C College of Optics
Vancouver, BC06.2009
Bachelors of H. Science - H. Science
S.M. Patel College of Home Science
Gujarat, India01.1999
Skills
- Employee training
- Vendor relations
- Employee recruitment
- Operations management
- Patient care coordination
- Technical troubleshooting
- HIPAA compliance
- Medical billing
- Administrative leadership
- Supply coordination
- Clinical management
- Bookkeeping oversight
References
References available upon request.
Timeline
Founder / CEO
Evolve Wellness
01.2018 - Current
Licensed Dispensing Optician
Ollie Quinn
07.2017 - 08.2018
Senior Store Manager
Budget Optical
01.2009 - 12.2016
College diploma - Small Business and Entrepreneurship
George Brown College
Diploma of Opticianry -
B.C College of Optics
Bachelors of H. Science - H. Science
S.M. Patel College of Home Science
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