HETAL BHATT

Business Development Leadership:

• Identified and capitalized on business development opportunities aligning with core business goals and strategic priorities.
• Collaborate with the Center Manager, Operations Manager, and cross-functional teams to scope and implement new business initiatives, considering growth, brand value, and risk factors.
• Engaged in devising marketing strategies, cross-selling and joint business development activities with other teams.
• Established a new department for Permanent Residency, Canada, work-permit, new collaborations with colleges and universities in Canada.
• Established business collaborations and 2 Franchises, in 1 year.

Operations Management:

• Coordinated and led regional initiatives and projects to drive operational excellence.
• Initiated and successfully led the creation of customized CRM for the company
• Supported day-to-day operations of coaching and counseling centers, ensuring seamless functioning.
• Assisted in the implementation of new mock tests opportunities and the opening of approved test centers.
• Maintained current knowledge of quality and compliance issues, ensuring adherence.

Stakeholder Relations and Customer Service:

• Provided exemplary customer service to organizations interested in collaboration or franchisee partnerships.
• Supported the rollout of new coaching support tools and products to enhance service offerings.
• Assisted in Government Engagement activities, responding to stakeholder inquiries promptly and making referrals as needed.
• Represented the company at industry conferences and events, strengthening its presence.
• Assisted in designing marketing materials including brochures, website content, press releases.

Immigration Services as an Regulated Canadian Immigration Consultant:

• Successfully managed a diverse caseload, specializing in Study Permits, PGWPs, Student PR, Express Entry, Temporary status applications, Spousal Sponsorships, and Spousal Open Work Permits.
• Conducted in-depth assessments and consultations with clients, providing tailored immigration strategies and guidance.
• Prepared and submitted applications to relevant immigration authorities, ensuring compliance with regulatory requirements and timelines.
• Expertise in addressing complex cases, including difficult Student Permits, and collaborating with legal professionals and Immigration Officers when necessary.

• Primary liaison for Study Group recruitment and partner agents.
• Evaluated 500+ international applications and enrollments per intake. Engaged with 50-60 students for query resolution in person or online.
• Communicated admissions requirements to recruitment teams and agents.
• Provided accurate responses to inquiries from college/university admissions.
• Maintained superior customer service with stakeholders and college partners.
• Managed application data on student enrollment databases for internal MIS. Collaborated with the registrar office and Immigration department.
• Actively participated in student education fairs, strengthening business relations.
• Managed end-to-end admission process for international students, including guidance on program selection, pre-admission assessment, application requirements, visa processing, and collaboration with immigration consultants.
• Collaborated with immigration consultant for compliance with Canadian laws.
• Assisted associated RCIC in processing various immigration applications. Specialized in study permits, extensions, work permits, and co-op permits.
• Conducted thorough reviews to address potential issues and reduce rejections. Implemented effective strategies for overcoming challenges with rejected applications.
• Coordinated communication on admission requirements with college partners. Conducted information sessions and workshops on immigration policies for students.

• Lead recruitment to select highly qualified instructors.
• Implement training programs for teaching effectiveness.
• Ensure exceptional customer satisfaction in coaching services.
• Address student and parent concerns promptly for a positive experience.
• Oversee day-to-day operations, troubleshoot challenges.
• Engage with students and families, assess profiles, provide guidance.
• Guide students through the visa application process.
• Represent the center at education fairs, promote programs.
• Establish performance metrics, conduct regular evaluations.
• Contribute to strategic plans, identify growth opportunities.
• Foster positive relationships with institutions and stakeholders.
• Conduct regular IELTS and Spoken English Classes for advance English Learners and 6.5+ Band scorers, doubt solving, exam prep classes.